COVID-19 information: The City's Business Activity and Stay at Home Order is in effect until further notice. For the latest information, visit phila.gov/COVID-19. Text COVIDPHL to 888-777 to receive updates to your phone.
In effect: 10:15 a.m. on Tuesday, March 17 until further notice

Coronavirus Disease 2019 (COVID-19)

Services and support

The City is working to support residents and businesses during the COVID-19 pandemic.

Offering essential
City services

Starting March 17, 2020, non-essential City of Philadelphia government operations have halted, and all City government buildings are closed to the public.

Find out which essential City services are still open and how you can get them.


Supporting residents

Free meal services

The City and partners are providing free food for anyone facing challenges caused by COVID-19. Residents can pick up one box per household at a designated food site; supplies in the box last up to five days. No ID or proof of income required.

In addition, while schools are closed, the School District of Philadelphia is coordinating with the City’s Office of Children and Families and many other partners to provide free meals for students in safe spaces throughout the city.

View the map to find the youth meal sites and the general public meal sites.


Internet and mobile phone service

The City recognizes that having access to the internet is critical for families and individuals during this time of crisis. Learn how to get low-cost internet or mobile phone service and stay connected during COVID-19.


Postponing evictions and foreclosures

All eviction and lockout proceedings have been suspended until at least May 1, 2020. The Pennsylvania Supreme Court has ordered that no foreclosures take place during the COVID-19 crisis. Homeowners concerned about potential foreclosure can call the Save Your Home Philly hotline at (215) 334-HOME (4663).

You can learn more about the postponements and resources to help Philadelphia renters and homeowners.


Pausing utility shutoffs

There will be no gas, electric, water or landline phone shutoffs in Philadelphia until at least May 1.

Philadelphia Water Department (PWD)
Effective March 16, 2020, PWD and the Water Revenue Bureau will work together to restore water service to all delinquent residential and commercial customers through Friday, May 15, 2020, and the restoration fee will be waived.

In addition, we will not shut off water service for delinquent residential and commercial accounts through May 15, 2020. Residential customers who have been shut off for meter non-compliance will also have their water service restored until May 15, 2020.

Philadelphia Gas Works (PGW)
Effective March 13, 2020, PGW is suspending non-payment terminations until May 1, 2020. PGW also plans to waive new late payment charges.

PECO
Effective March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges through at least May 1, 2020.


Contacting people who have tested positive for COVID-19

The Philadelphia Department of Public Health is sending texts and emails to contact individuals who have tested positive for COVID-19, or who may have come in contact with a person with COVID-19.

Individuals are asked to complete a brief survey to help the Health Department better understand and monitor the spread of COVID-19 in Philadelphia.  Questions address demographic details, signs and symptoms, and information about exposure history, travel, and hospitalization. Participation is voluntary.




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