Under certain circumstances, you can prevent or postpone your water from being shut off.
If you are sick and need water service for health reasons, the Water Revenue Bureau may delay the shutoff of your services for 30 days. To request a delay, you must call (215) 685-6300 or send a request to the Bureau that includes the following:
- A letter that says:
- Having your water shut off will prevent you from getting better.
- You understand that your service will be shut off at the end of the delay period if you haven’t paid your entire bill or entered into a payment agreement by then.
- An official doctor’s note stating that you have a serious illness and how long it will take you to get better.
Send your shutoff delay request to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
You can fax medical documentation to (215) 686-2711
Please note: Medical delay request documentation must be on file with us within seven business days of the original request.
If your water has been shut off because your landlord has stopped making water payments, you must be given a chance to stop the shutoff under the Utility Service Tenants Rights Act (pdf). Call (215) 685-6300 for information on the Utility Service Tenants Rights Act process.
Apply for assistance
The City gives a 14-day window of protection from water shutoff to any customer who requests an application. You will also be protected from water shutoff while we process your application. If you requested this application because you were in danger of being shut off, make sure to submit your completed application within 14 days to avoid shut off. Your water will not be shut off while your application is being reviewed. Request an application for customer assistance.