Service directory

Filter by service category

Abuse and harassment

Resources to help those suffering from various forms of abuse and harassment, including physical, economic, and emotional.

Accessibility compliance

Accessibility resources and accommodations available in Philadelphia.

Active Duty Tax Credit

Requirements for the Active Duty Tax Credit, which is offered to members of the armed services who are called to active duty outside PA.

Active shooter

Information on what to do if there's an active shooter event in Philadelphia.

Activities and events

Find public activities and events in the City.

Adopt a child

Some children in foster care need adoptive homes. Explore the process of adopting from foster care.

Air quality

Resources you can use to find current air quality information for Philadelphia.

Amusement Tax

How to pay your Amusement Tax online.

Apply for a job with the City of Philadelphia

How to search and apply for a job working for the City of Philadelphia.

Apply for a parking permit

Obtain a permit to park in a residential area or in spaces reserved for people with disabilities.

Apply for a permit

Learn how to apply for the permits you need for your activity or project.

Accommodation, apply for an

People with disabilities can request accommodations from the City.

Asbestos project permit, apply for an

Instructions, forms, and resources required to perform asbestos abatement in Philadelphia.

Air pollution, apply to operate equipment that emits or controls

Information about applying to operate equipment that emits or controls air pollution.

Animal control, contact

Who to contact if you have an animal control emergency, or want to report an animal care violation.

Air and noise pollution, report

How to make a complaint about air or noise pollution.

Animal bite, report an

How to report a bite from a wild animal or domestic pet.

Animal-free zone, request an

How to make an area of a Parks & Recreation property animal-free.

Body artist certification, apply for a

Information for anyone who wants to become a certified body artist or apprentice.

Body art establishment, apply for or renew certification for

Learn about the steps to opening a body art business in Philadelphia.

Beverage Tax

How to file and pay the Philadelphia Beverage Tax online.

Bike share program

General information and membership details for Philadelphia’s bike share program, Indego.

Birth, marriage & life events

Instructions for getting official certificates or decrees for life events such as birth, death, marriage, or divorce.

Body artists

Information on the City's rules for running a tattoo shop or other body art establishment.

Build, rent or sell property

Information on the City's rules and permits for constructing, modifying, renting, or selling property.

Business & self-employment

Licenses, permits, taxes, incentives, and employment laws related to doing business in Philadelphia.

Business Income & Receipts Tax (BIRT)

Information on how to file and pay your Business Income & Receipts Tax (BIRT) online.

Business licenses, permits, and approvals

Find out how to get the licenses, permits, and approvals you need to run your business.

Business tax regulations

Official regulations, including related amendments and rulings, for business taxes collected by the City of Philadelphia.

Business taxes

Tax types and requirements for businesses that are located or operate in Philadelphia.

Business with the City, do

How to search for contract opportunities with the City of Philadelphia.

Barber shop or beauty salon, file a complaint about a

How to file a complaint against a barber shop or beauty salon in Philadelphia.

Birth certificate, get a

Description of how to order a copy of a birth certificate (with a raised seal) online, by mail, or in person.

Building permit, get a

Instructions for finding and obtaining the permits you need for a building or construction project.

Business or trade license, get a

Information on business and trade licenses and how to apply using eCLIPSE.

Bereavement support, get

The MEO offers support to families with an infant who died suddenly, and to the families of suicide and homicide victims.

Breastfeeding support, get

Information about one-on-one support for nursing mothers.

Business service manager, meet your area's

Business services managers connect businesses to financing opportunities and provide support.

Block party, plan a

Guidelines and resources for planning a block party in Philadelphia.

Burglar alarm, register or pay fee for a

Information about how to register your burglar alarm and pay the annual fee.

Business, register a

Instructions for registering a business in Philadelphia, including how to choose your business structure and get a City tax account number.

Carbon monoxide poisoning

Information on what to do if you suspect carbon monoxide poisoning, and some carbon monoxide safety tips.

Cars, parking & transportation

Information to help you get around the City, pay tickets, deal with a towed car, and sign up for the bike share program.

Center City high-rise office building rallying points

Information on rallying points for for high-rise office buildings in Center-City.

Charter schools

Information on charter schools, including school profiles and annual charter evaluations.

Child care facilities

Learn about the inspections and approvals you'll need to run a child care facility.

City building codes

A summary of City building codes, and a link to the complete code.

City health centers

Find a City health center near you.

Code Blue

Actions the City takes when it declares a Code Blue to keep people who are homeless safe from extreme cold.

Community Development Corporation (CDC) Tax Credit

Details on the CDC Tax Credit, for businesses that support economic development in distressed parts of the city.

Crime, law & justice

Resources for contacting the police, navigating the justice system, and reporting abuse.

Culture & recreation

Fun and interesting ways to enjoy everything that Philadelphia has to offer, from swimming pools to tourist attractions.

Code violation notice, dispute a

Request a hearing or a review for a code violation notice.

City taxes, e-filing

Vendors that allow you to e-file your City taxes.

Child care facility, file a complaint about a

How to report something unsafe at a child care facility.

City-owned property, find a

How to find a City-owned property.

Cooling center, find a

Where to find public cooling centers during times of extreme heat and humidity in Philadelphia.

Childcare, find affordable

Eligibility details for subsidized child care in Philadelphia, and how to contact Child Care Information Services.

Certificate of Occupancy, get a

Instructions on applying for a Certificate of Occupancy, which is required by the City for some construction projects.

Condoms, get free

How to pick up free condoms in person or have them mailed to you.

City taxes, how to file and pay

Methods and instructions for filing returns and making payments on City taxes.

Code violation notice, pay a

Pay the fine for code violations.

Child abuse or neglect, report

Call the DHS hotline at (215) 683-6100 24 hours a day, seven days a week to report suspected abuse or neglect of children.

Curb ramp, request a

How to request that a curb ramp should be installed or repaired.

Child care facility, schedule a sanitation/safety inspection for a

How to schedule a safety/sanitation inspection for a child care facility.

Civil case dockets, search

How to find information about City of Philadelphia civil court cases.

Denied residential parking spot for people with disabilities, appeal a

Appeal a denied request for reserved residential on-street parking for people with disabilities.

Disabled parking permit, apply for a

How to get a residential parking permit for a person with a disability.

DHS Commissioner's Action Response Office (CARO), ask the

CARO responds to questions, concerns, or complaints about any services provided by DHS.

Disaster recovery funding

Information on where the funding for disaster recovery comes from for the City of Philadelphia.


Information on the forms of discrimination that are illegal in Philadelphia.

Dispose of Christmas trees, leaves, or pumpkins

Where and how you can discard natural waste if you live in Philadelphia.

Dispute or appeal a decision

Find out how you can dispute tickets or fines and make appeals.

Distressed Business Tax Credit

The Distressed Business Tax Credit is for businesses that lost 10% or more of their net income because of a public works project.

Diversity, inclusion & immigration

Programs and resources for people becoming citizens, and members of minority groups.


Information on what to do if a drought strikes Philadelphia.

Dust, air pollution, and asbestos

Apply for permits for dust control, asbestos, and equipment that emits air pollution.

Divorce decree, get a copy of a

Instructions for obtaining copies of divorce decrees in Philadelphia.

Death certificate, get a

Information on how to order a copy of a death certificate (with a raised seal) online, by mail, or in person.

Dust control permit for construction and demolition, get a

Requirements for certain construction and demolition activities, including notifications, permits, and dust control.

Dog license, get a

Rules and instructions for getting a dog license in Philadelphia.

Dental care, get

How and where to get low-cost dental care in Philadelphia.

Domestic violence, get help with

Information and resources for people who are impacted by domestic violence.

Delinquent tax balances, pay

How to pay a delinquent tax balance and who to contact if you need to set up a payment plan.

Dangerous building or code violation, report a

Directions for reporting a building code violation through Philly311 or an online form.

Dead tree, report a

What to do if you see a dead tree in your neighborhood.

Downed tree, report a

What to do if a tree falls during a storm.

Dog run, request a

Learn how to get a dog run in your local park. A dog run is a fenced-in, safe area where well-behaved dogs can play off leash.

DNA/paternity test information from the Medical Examiner, request

How to request a DNA/paternity test on a person whose body was handled by the Medical Examiner’s Office (MEO).

Emergency, after an

Information on what to do after an emergency, including how to get access to a restricted area, and how to get disaster recovery funding.

EMS bill, ask about an

Have a question about your EMS bill? Call our billing company at (888) 987-1135.

Excess false alarm fine, dispute an

How to dispute an excess false alarm fine that you think is in error.

Early childhood education

Resources for accessing and affording early childhood education in Philadelphia.

Earned Income Tax Credit (EITC) resources

Information for workers, community groups, and employers about the federal Earned Income Tax Credit (EITC). The EITC is not a City program.

Earnings Tax (employees)

How to pay your Earnings Tax online.


Information on what to do if an earthquake strikes Philadelphia.

Education & learning

Resources about public schools and libraries, early childhood education, and continuing education.

Electronic funds transfer (EFT)

Description and enrollment details of the electronic funds transfer (EFT) program, which lets you pay City taxes from a bank account.

Emergency donations

Information on donations that might be helpful after a disaster.

Environmental health hazards

Learn how to deal with extreme weather and other hazards that could affect your health.

Environmental permits and approvals

If your work could affect the environment, you may need approvals from the City.

Evacuation routes

Information on evacuation routes and evacuation zones in Philadelphia.


Information on evacuation routes and rallying points for high rise buildings.

Events in Philadelphia parks

Calendar of special events scheduled to take place in Philadelphia parks and recreation centers.


Information on how to respond if there's an explosion in Philadelphia.

Extreme weather

Get relief from extreme hot or cold weather.

Emergency plan, make an

Information on how to make an emergency plan to prepare for any emergencies that may come up.

Excess false alarm fine, pay an

Pay the fee for an excess false alarm fine.

Emergency, prepare for an

Information on how to prepare for different kinds of emergencies in Philadelphia.

Elder abuse, report

When and how to report elder abuse in Philadelphia.

Fire Explorer, become a

How to begin training for a career in the Fire Department as a teenager or young adult.

Firefighter, become a

The process and requirements for becoming a Philadelphia firefighter.

Foster parent, become a

If you are interested in becoming a foster parent, we have the information and resources to help you get started.


Learn about the permits you'll need to operate a factory.

Family and children's health care

Find resources to help plan your family and care for children.

File and/or make payments

File and/or pay your taxes online.

Fire station, find a

Locate a fire station in Philadelphia.

Financial support and incentives for your business, find

How to find financial support for your Philadelphia business.

Find HIV information and services

Philadelphians living with HIV may qualify for free and confidential services, including medical care and case management.

Find out what license you need for your business

Information and tools to help you determine which licenses and permits you need for your business.

Find your designated neighborhood school

Tools and resources for finding your school catchment, determining your neighborhood school, and exploring charter school options.


Information on how to prepare for a fire before it starts.

Fire safety

Information on how to prepare for and respond to a fire emergency.


Information on how to prepare for and deal with flooding in Philadelphia.

Food businesses

Information on the City's permits and approvals for food businesses, including restaurants, food trucks, and others.

Foreclosure & sheriff sales

Information about how sheriff sales work, as well as how to avoid foreclosure on your property.

Friends and community group event permit, get a

This service will help Friends groups and community groups get a permit for an event at a neighborhood park.

Family planning services, get

How and where to get low-cost family planning services in Philadelphia.

Flu shot, get your annual

Get a flu shot so you don't pass it on to people who are more vulnerable than you are.

Fire Department, join the

You can get a job at the Fire Department as a firefighter, a paramedic, or a civilian. Teens can join our Fire Explorers program.

Food safety inspection report, look up

Search a database of food safety inspection reports issued by the Office of Food Protection from the last three years.

Farmers market, operate a

Requirements for farmers market operators in Philadelphia.

Food illness or food safety concern, report a

How to report concerns about Philadelphia food businesses.

Fire code violation, report a possible

Let us know about a potentially dangerous condition at a home or business.

Foreclosure, save your property from

Tools and resources to avoid losing your property through foreclosure in Philadelphia.

Food safety certification course, take a

Information for food businesses owners about how and where to take an approved food safety certification course.

General City tax regulations

Links to general tax regulations and miscellaneous tax-specific regulations for the City of Philadelphia.

General refund information

Requirements, timelines, and forms for requesting a refund on all City taxes, bills, fines, and fees except the Wage Tax.

Gun license, get a

Application and instructions for getting a gun license in Philadelphia.

Get a license

Find out how to get the licenses you need to run your business or practice a trade.

Get health care and support

Find healthcare resources that fit your needs.

Get notified when an inmate is released

How to sign up for PA SAVIN, a service that will notify you if an inmate is released or transferred from jail or prison.

Get your car back when it has been towed

How to get your car back after it has been towed, and contact information for the Philadelphia Parking Authority.

Green Roof Tax Credit

Requirements and forms for the Green Roof Tax Credit, which is offered to businesses that construct a roof that supports living vegetation.

Go bag, make a

Information on how to make a personal evacuation kit. It should have basic supplies to help keep you and your family healthy and safe.

Graffiti, report

How to get graffiti removed by the Anti-Graffiti Network.

Hauling permit, get a

Information on how to get a hauling permit.

HIV exposure, get emergency treatment for

How to get a pill that you can take after a possible exposure to HIV to prevent HIV transmission.

Health insurance, get help applying for

How to get help applying for health insurance you can afford.

HIV testing

Find a place and time to get free testing for HIV/AIDS.

Homestead Exemption, get the

How to apply for the Homestead Exemption if you own your home in Philadelphia.

Hazardous materials

Information on what to do if there's a hazardous materials incident in Philadelphia.

Healthy Beverages Tax Credit

Requirements for taking the Healthy Beverages Tax Credit which you can take against your BIRT if your store sells healthy drinks.

Heat-related illness

How to recognize heat-related illnesses.

HIV prevention, testing and treatment

Find resources to help prevent, test for, and treat HIV.

Hot weather

Information on how to manage excessive heat in Philadelphia by staying safe and cool.

Hotel Tax

If you are renting out all or part of your home for less than 31 nights at a time you need to pay the Hotel Tax.

How you can help

Information on how you can help after a disaster.

Human-caused hazards

Information on what to do in human-caused hazards in Philadelphia.

Hurricane or tropical storm

Information on what to do during a hurricane or tropical storm if one should hit Philadelphia.

HIV prevention

HIV can only be transmitted by certain body fluids from someone with HIV. Most people get or transmit HIV through sex or by sharing needles.

Health data, request

How to request health data from the Department of Public Health.

Health Commissioner's Office Review Committee, submit a study to the

How to submit a research proposal, manuscript, or abstract to the Health Commissioner's Office (HCO) Review Committee.

Internship at the Medical Examiner's Office, apply for an

The Medical Examiner’s Office offers a limited number of unpaid internships.

Install equipment that emits or controls air pollution, apply to

Information about how to apply to install equipment that emits or controls air pollution.

Infectious waste, file a complaint about

How to file a complaint about infectious waste and its disposal in Philadelphia.

Inmate, find an

How to find someone who has been taken to a Philadelphia jail or prison.

Income tax regulations

Official regulations, including related amendments and rulings, for income taxes collected by the City of Philadelphia.

Income taxes

Tax requirements for anyone who is paid for work performed in Philadelphia, or for Philadelphia residents receiving unearned income.

Income-based assistance programs

Information about a number of income-based water bill assistance options for qualifying customers.

Income-based water bill payment agreements

Information about payment agreements available to water bill customers.

Infectious disease

Information on what to do if any disease or biological emergencies occur in Philadelphia.

Infectious waste

Find out how to get approval for handling or storing sewage and other infectious waste.


Find information about inmates.

Interactive Map of Philadelphia

A link to an interactive map of Philadelphia.

Interest, penalties, and fees

Current interest rates, penalty amounts, and fees that the City applies to late tax returns and delinquent payments.

Infectious disease reporting (for health care providers)

Health care providers can report an infectious disease to the Department of Public Health.

Illegal idling, report

How to make a complaint about illegal idling in Philadelphia.

Inmate, send mail to an

How to send mail to a person who is incarcerated.

Infectious waste at a health care facility, submit a plan for handling

How to submit a plan for the handling of infectious waste at a health care facility in Philadelphia.

Institutional Review Board (IRB), submit a research study to the

How to submit a study for approval by Philadelphia's Institutional Review Board (IRB).

Inmate, visit an

Rules and policies for visiting someone who is incarcerated in a jail or prison in Philadelphia.

Job or internship, find a

Find a job or an internship working for the City of Philadelphia.

Job Creation Tax Credit

Eligibility and application details for the Job Creation Tax Credit, which rewards businesses that increase jobs in Philadelphia.

Jump Start Philly

A program that exempts new businesses from paying the Business Income and Receipts Tax during the first two years of operations.

Jury duty, report for

What you need to know about reporting for jury duty, including location, exemptions, and rescheduling.

Keep documents safe

Information on how to keep your paper and computer files and records safe in an emergency.

Keep pets safe

The City requires that pet owners keep their pets safe during extreme heat and cold.

Keystone Opportunity Zone Tax Credit

Briefly describes Keystone Opportunity Zones and connects businesses to this tax credit’s official information page.

Know whether to stay or go

Information on what to do in an emergency that requires you to stay home, and in an emergency that requires you to evacuate.

Lifeguard, become a

Information about becoming a Philadelphia Parks & Recreation lifeguard.

Licensed contractor, find a

Find a licensed contractor for your building project.

Loans through the Philadelphia Business Lending Network, find

The Philadelphia Business Lending Network helps businesses find loans.

Location and zoning information, find

Information about zoning in the City of Philadelphia.

Library card, get a

Sign up for a library card to borrow books, movies, music, and more from the Free Library of Philadelphia.

Large event or festival permit, get a

Use this permit if you are an event organizer planning an event, or want to use certain equipment.

Lead, get your child tested for

Information for parents and caregivers about how to get their child tested for lead poisoning.

Lead exposure

Information for Philadelphians about lead safety.

Learn English

How to find classes and other resources for people who do not speak English fluently.

LGBT community services

Resources and tools for the LGBT community in Philadelphia.

Life Partner & Transgender Care Health Benefits Tax Credits

Eligibility and benefits information for businesses that begin offering life partner or transgender care health benefits to employees.

Liquor Tax

How to pay your Liquor Tax online.

Longtime Owner Occupants Program (LOOP)

Income and program requirements for Real Estate Tax bill discounts.

Look up debt collection agencies

Describes when the City uses collection agencies to help collect delinquent taxes, and provides links to the agencies the City uses.

Media permit, apply for a

Use this form to apply for a permit to film or take still photos on Parks & Rec property.

Mobile food business, change ownership of a

How to change the ownership of a mobile food business.

Medical facility, file a complaint about a

How to file a complaint or report a concern about a hospital or nursing home.

Medical provider, file a complaint about a

How to file a complaint or report a concern about an individual medical provider.

Minority, woman, or disabled-owned business, find a

Information on how to find a minority, women, or disabled-owned business.

Marriage license, get a

Requirements, fees, and instructions for obtaining a marriage license from the City of Philadelphia.

Men's health care, get

How and where to get low-cost health care for men in Philadelphia.

Mechanical Amusement Tax

Tax information for owners or operators of for-profit amusement or entertainment devices.

Medical professionals

Resources for medical professionals

Mental & physical health

Public health resources, programs, and notifications for Philadelphia residents.

Mayor's Day of Service Recognition Award, nominate someone for a

An award that recognizes Philadelphia’s standout volunteers and National Service members.

Minority, woman, or disabled-owned business, register as a

How to register as a minority, women, or disabled-owned business.

Mosquitoes, wasps, or hornets, report

Information on how to report mosquitoes and other insects in Philadelphia.

Medical Examiner records, request

How to request records or an autopsy report from the Medical Examiner’s Office.

Naloxone (Narcan®), learn how to get and use

Learn how to get and use naloxone, a medication that reverses an opioid overdose. Also sold under the brand names Narcan and Evzio.

Natural hazards

Information on how to handle natural hazards that may hit Philadelphia.

Net Profits Tax

How to file and pay your Net Profits Tax online.

Nuclear or radiation incident

Information on what to do if there's a nuclear or radiation incident in Philadelphia.

Noise violation, report a

Instructions for what to do if you want to report a noise violation.

Organic materials, dispose of

How to dispose of mulch, compost, or other organic materials for a cost at the Fairmount Park Organic Recycling Center.

Organic materials, get

How to get free or low-cost compost, mulch, and wood chips at the Fairmount Park Organic Recycling Center.

Older adult services, get

Counselors are available to help older adults get any services they're eligible for.

Outdoor Advertising Tax

How pay your Outdoor Advertising Tax online.

Owner-occupied Real Estate Tax Payment Agreement (OOPA), set up an

Program guidelines for homeowners who agree to make affordable monthly payments on property taxes that are past due.

Property assessment, appeal a

Due dates and instructions for challenging a property assessment that you believe is incorrect.

Philadelphia Activities Fund grant, apply for a

Apply for money from the Philadelphia Activities Fund from Philadelphia Parks & Recreation.

Portable toilet permit, apply for a

How to apply for a permit for a portable toilet for a public event.

Provide food or drinks at a special event, apply to

Instructions and application to provide food or drinks to the public at a special event.

Paramedic, become a

The process and requirements for becoming a paramedic.

Police officer, become a

Job information and steps to take if you want to become a Philadelphia police officer.

Parking ticket, dispute a

Instructions on how to appeal a parking ticket in person, by mail, or online.

Parks & Recreation youth program, enroll in a

How to sign up for a Philadelphia Parks & Recreation youth program.

Playground or recreation center, find a

Resources to help you find a playground, recreation center, or athletic field in Philadelphia.

Police station, find a

How to find police stations within Philadelphia.

Parks & Recreation activities, find

Philadelphia Parks & Recreation offers activities for everyone. To find activities, use the Parks & Rec finder.

Property information, find

Find valuations, physical details, trash and recycling days, and school information for properties within the City of Philadelphia.

Picnic permit, get a

If you want to reserve a space for a picnic, you'll need to apply for a picnic permit.

Police report, get a

Instructions on how to get a police, fire, or EMT report by mail or in person.

Property sales certification, get a

Information on how to get real estate certification in Philadelphia.

Pediatric health care, get

How and where to get low-cost health care for children.

Prenatal care, get

Information about medical care and support services for pregnant women.

Property tax balance, look up your

Find the amount of Real Estate Tax due for a property in the City of Philadelphia, and make payments on outstanding balances.

Parks & Recreation Historic Archive, make an appointment at the

Information about making an appointment at the Philadelphia Parks & Recreation Historic Archive.

Paid sick leave

Details on the City law that requires sick leave for employees, and how to report a Philadelphia business that isn’t following the law.

Parking Tax

How to pay your Parking Tax online.

Pay a fine or ticket

Find out about payment options for your fine, ticket, or violation notice.

Parking ticket, pay a

Accepted methods of payment for parking tickets.

Pay or dispute a ticket

You can pay or dispute tickets received due from red light cameras or parking violations.

Pay or dispute a water bill

Learn how to make water bill payments and find out if you qualify for assistance.

Paying City taxes

Filing and payment methods, instructions, interest rates, and penalties related to City of Philadelphia taxes.

Payment plans

Information and instructions to use when setting up a payment plan with the City.

Payments, assistance & taxes

Learn about and pay your taxes, or find out what tax exemptions and abatements you're eligible for.

Providers, pediatric health care

Find a pediatric care provider for your child.

Permits, violations & licenses

Find out what permits or licenses you need for an activity or project, and pay any tickets or violations you owe.

Philadelphia Beverage Tax

Details about what the Philadelphia Beverage Tax is, who needs to pay it, and when. Official tax regulations are provided.

Philadelphia Re-Entry Program (PREP) Tax Credit

Tax credit details for businesses that employ someone who is returning to work after incarceration, or who is on parole or probation.

Plan for everyone

Information on how to make emergency plans for everyone in your household, including your pets.


Get services related to the Philadelphia Police Department (PPD).

Prevent HIV with a pill (PrEP)

Learn how to get PrEP, a pill you can take to prevent HIV.

Prevent Real Estate Tax sequestration

Details on the Real Estate Tax Sequestration Program, in which the City has a third party take over management of a tax-delinquent property.

Property tax abatements

Guidelines for determining which Real Estate Tax abatements you can get for your property.

Property tax exemptions

Explore ways to reduce your Real Estate Tax through exemptions available to Philadelphia property owners.

Property tax regulations

Official regulations for property taxes collected by the City of Philadelphia.

Property taxes

Tax information for owners of property located in Philadelphia, including tax rates, due dates, and applicable discounts.

Property, lots & housing

Permits, licenses, and taxes relating to property and housing, and homelessness resources.

Parks & Recreation venue, rent a

Rent a Philadelphia Parks & Recreation venue for your event.

Pothole or other street damage, report a

How to report a pothole or other street damage to be repaired.

Pothole or street light outage, report a

Instructions for reporting potholes, street light outages, and other problems to 311, and tracking the progress of your service request.

Parks & Recreation facility or field, reserve a

You need a permit to reserve part of a Parks & Rec facility for group activity. You also need a permit to use outdoor fields for sports.

Property history and business license information, search for

Search for information on a property's trade licenses, violations, and permits or search for business license information.

Payment agreement for your business or income taxes, set up a

If you’re behind on paying your taxes, the Department of Revenue will work with you to arrange a payment agreement.

Parks & Recreation space, use a

Learn about getting a permit to use or reserve a Philadelphia Parks & Recreation space. Permits are recommended for all events.

Philadelphia Medical Reserve Corps (PMRC), volunteer for the

How to volunteer for the Philadelphia Medical Reserve Corps (PMRC).

Restricted areas, access to

Information on the program that helps businesses reduce damage after disasters by allowing access to restricted areas after an emergency.

Residential parking permit, apply for a

How to get an on-street residential parking permit.

Red light camera ticket, dispute a

How to dispute a red light camera ticket by mail or by phone.

Renting your property, find information about

Information about rules and regulations for renting a property in Philadelphia.

Restraining order, get a

Find out who can file for a Protection From Abuse (PFA) order, what it covers, and where to go if you need one.

Real Estate Tax relief, get

Assistance programs available for owner-occupied households.

Real Estate Tax freeze for low-income senior citizens

Application details for the Real Estate Tax freeze, which is offered to senior citizen homeowners who meet age and income requirements.

Red light ticket, pay a

Instructions on how to pay a ticket issued through the Red Light Camera Program.

Rain Check program

Manage the stormwater at your home with a free rain barrel, downspout planter, rain garden, or porous paving installed at a reduced price.

Real Estate Tax

Rates, due dates, discounts, and exemptions for the City's Real Estate Tax, which must be paid by owners of property in Philadelphia.

Real Estate Tax deferral program

Eligibility and requirements for postponing payment on increases in Real Estate Taxes.

Real Estate Tax refunds

Form and instructions for claiming a refund on excess Real Estate Tax paid to the City.

Real Estate Taxes

How to pay your Real Estate Taxes online.

Realty Transfer Tax

Requirements and rates related to the Realty Transfer Tax, which applies to the sale or transfer of real estate located in Philadelphia.


Forms and instructions for requesting a refund on City taxes, water bills, and other fines or fees.

Refunds for taxes paid to local jurisdictions

Claim a refund for taxes you paid on the same income to both the City of Philadelphia and another local jurisdiction outside Pennsylvania.

Refuse Collection Fee

How to pay your annual Refuse Collection Fee.

Regulations & rulings

Legal documentation of City tax regulations, including amendments, technical rulings, and clarifications.

Report a crime or concern

If you know or suspect that a crime is being committed you can report it to the City.

Report a health or safety concern

Report health violations or concerns by individuals or businesses.

Report a problem with property

If you see property that has been vandalized or appears to be dangerous, you can report it to the City.

Report illegal smoking

How to report smoking in a space where it's illegal to smoke, vape, or use other electronic nicotine delivery systems.

Rats, report

How to report rats to the Department of Public Health.

Resolve bills or liens for work done by the City on a property

How to resolve unpaid bills or liens for work done by the City on a property.

Resolve business and income/ wage tax liens & judgments

How to obtain a lump sum payoff of business & income/wage tax liens & judgments.

Resolve judgements, liens & debts

Steps the City will take to ensure that people pay bills and taxes. Includes both enforcement measures and ways to pay outstanding judgement

Returns on a Disk (ROAD)

Instructions for tax preparers who wish to receive software from Revenue to help complete and file certain returns electronically.

Reunify my family

Important steps you can take to reunify your family if your child or children have been put in foster care.

Real Estate Tax payment plan for property you don't live in, set up a

Arrange a payment agreement if you have difficulty paying taxes on real estate that you own but don’t occupy.

Real Estate Tax installment plan, set up a

Instructions for senior citizens and low-income taxpayers who want to pay their Real Estate Tax in monthly installments.

Stationary food business, apply for a plan review for a

All the steps to getting a plan review for your new stationary food business.

Storage/holding tank permit, apply for a

How to apply for a permit for a storage/holding tank for sewage waste storage.

Substitute teacher, become a

Instructions for applying to become a substitute teacher for the School District of Philadelphia.

Stationary food business, change ownership of a

How to change the ownership of a stationary food business.

Sexual harassment complaint, file a

Use this form to file a complaint if you believe you have been sexually harassed.

Swimming pool, find a

Link to Philadelphia’s free indoor public pools, which are open year-round, and link to list of free outdoor public pools open in summer.

Sheriff sale, force a

Description of the Tax Sale Escrow Program, which lets people request that a tax-delinquent property be sold at a sheriff sale.

Smoke alarm installed, get a

You can request smoke alarms through Philly311, and the Fire Department will install them in your home for free.

Special event permit, get a

How to hold a special event on City of Philadelphia property.

Street tree, get a

Get a free tree planted on the street in front of your home, business, or other property.

Special health care needs, get support for a child with

Information about support and services for families of children with special health care needs.

STDs, get walk-in testing and treatment for

How to get walk-in testing and treatment for sexually transmitted diseases (STDs), including HIV.

Shelter-in-place kit, make a

Information on how to create a kit to keep in your house for use in an emergency when you can't leave the house.

Summer camp, register for

Enroll in a Philadelphia Parks & Recreation summer camp.

Septic system or private sewer line, request a permit for a

How to request a permit to install or repair a septic system or install a private sewer line.

Street tree maintenance, request

Request maintenance for a tree on your street.

Safety & emergency preparedness

City-wide safety procedures, and strategies for dealing with man-made and natural disasters.

Sales, Use, & Hotel Occupancy Tax

Tax requirements that apply to taxable goods and services by retailers and service providers.

Schedule a sanitation/safety inspection for in-home child care

How to schedule an inspection for in-home group/family child care.

School Income Tax

Tax details for Philadelphia residents who receive unearned income such as dividends, royalties, rental income, and some types of interest.

School Income Tax (SIT)

How to file and pay your School Income Tax (SIT) online.

School Income Tax Regulations

The full regulations for School Income Tax.

Search tobacco retailer density by neighborhood

Look up the number of tobacco retailers in a neighborhood and see if any more are allowed to open.

Senior citizen discounts

Reductions in tax liability and water bill amounts for age-eligible residents.

Senior citizen water bill discount

The City offers a discount on water and sewer bills for senior citizens who meet age and income requirements. Find out how to apply.

Services for people experiencing homelessness

Services available to people in Philadelphia who are homeless or at risk of becoming homeless.

Sexual health and family planning

Get help with pregnancy prevention, prenatal care, and STD prevention and treatment.

Sheriff & lien sales

Information on buying a property from a sheriff's sale, stopping a sheriff's sale, and claiming excess sheriff sale funds.

Special event, sponsor a

How to apply to sponsor special events like walks, parades, or festivals.

Stay informed

Information on how to stay informed during an emergency using ReadyPhiladelphia, the media, and Philly311.

Street closures

Resources for finding out about street closures in Philadelphia.

Streets, sidewalks & alleys

Programs and services relating to street use, maintenance, safety, and lighting for pedestrians and drivers.

Submit a tip to the police

Instructions on how to submit an anonymous tip to the police via text, phone, email, or using an online form.

Sustainable Business Tax Credit

Tax credit eligibility requirements, amounts, and application details for businesses that meet certain sustainability criteria.

Sustainable Jump Start Tax Credit

A tax credit for new businesses, that allows new, sustainable, job-creating businesses to use a 0% rate on BIRT for the first three years.

Trash or recycling center, find a

Locations of trash and recycling centers in Philadelphia where you can drop off bulk trash and recycling.

Tax account, get a

You need a tax account in order to pay business taxes, and the Earnings and Wage Tax.

Tobacco retailer permit, get a

How retailers can get the permits they need to sell all forms of tobacco and products that contain nicotine.

Trail permit, get a

Get a permit to use trails in Philadelphia.

Tuberculosis, get directly observed therapy (DOT) for

How to get directly observed therapy (DOT) for the treatment of tuberculosis (TB).

Tobacco-free policy, get help creating a

Get support in writing and implementing a tobacco-free policy for your space or organization.

Tobacco, get help quitting

Call the Pennsylvania Quitline to get free help quitting tobacco, including a free supply of the nicotine patch or nicotine gum.

Tax clearance, get

Instructions for how to get a tax clearance certificate when one is requested by the City.

Travel vaccinations, get

Information on how to get the vaccinations you might need if you're traveling to another country.

Tax appeal, petition for a

Learn how to appeal a tax assessment.

Tobacco sales, report illegal

What to do if you know a business is selling tobacco products illegally.

Take a free class

Information on free adult education classes supported by the Free Library and the Office of Adult Education.

Tax credits

Eligibility guidelines and application details for City tax credits.

Tax forms & instructions

Download forms and instructions to use when filing City tax returns. Forms include supplementary schedules & worksheets going back to 2009.

Technical (private letter) rulings

Explains technical or "private letter" rulings, where taxpayers request interpretation of their tax situation from Revenue. Also lists fees.


Information about how Philadelphia prepares for and prevents acts of terrorism.


Information on what to do before and during thunderstorms in Philadelphia.

Tobacco and Tobacco-Related Products Tax

Tax requirements that apply to tobacco and tobacco-related products sold by retailers, including items sold through vending machines.

Tobacco retailers

Learn about the City's rules for selling tobacco products, including cigarettes, snuff, electronic smoking devices, and more.

Tobacco Tax

How to file and pay your Tobacco Tax online.

Tornado and wind storms

Information on what to do before and during a tornado in Philadelphia.

Trade licenses and certificates

Find out how to get the licenses and certificates you need to practice your trade.

Trash & recycling pickup schedules

Trash and recycling collection schedules for your neighborhood.

Trash, recycling & city upkeep

Keep Philadelphia clean, green, and working with the City's sanitation and recycling programs.

Tree related services

Services related to getting or taking care of street and yard trees.

Trees, parks & the environment

Explore, enjoy, and protect Philadelphia's natural environment.

Urban Health Policy Fellowship, apply for an

How to apply for a two-year fellowship with the Department of Public Health.

U.S. Citizen, become a

How people in Philadelphia can begin the process of becoming a United States citizen.

University City high-rise office building rallying points

Information on rallying points for University City high-rise office buildings in case of emergency.

Use & Occupancy Tax

How to file and pay your Use & Occupancy Tax online.

Utility interruption

Information on how to prepare for a utility interruption and power outage.

Vaccines your child needs to start school, get the

Find out what vaccines are required for your child to attend any public, private, or parochial school in Philadelphia.

Vaccinated, get

Getting the right vaccines (shots) helps protect you, your family, and your community from getting sick.

Vaccinated (if you don't have health insurance), get

If you don’t have health insurance, you can get vaccines (shots) through the Vaccines For Adults At Risk (VFAAR) program.

Vaccinated (if you have health insurance), get

If you have health insurance, it's easy and often free to get the immunizations you need to protect yourself from dangerous diseases.

Vacant or dangerous building, report a

What to do if you see a vacant or dangerous building in your neighborhood.

Vendor payment, track

Track payments the City owes you as a vendor.

Vaccinate your child

Protect your children from these diseases by making sure that they are up-to-date on their vaccinations (shots).

Valet Parking Tax

How to pay your Valet Parking Tax online.

Vehicle Rental Tax

How to pay your Vehicle Rental Tax online.

Veterans Employment Tax Credit

Eligibility and application details for businesses that participate in Credit for Employment of Returning Veterans of the Armed Services,

Voluntary disclosure of non-payment

Requirements for when a business comes forward to register, file, and pay for taxes owed.


Information on volunteering in Philadelphia after a disaster.


Find out where you can vote and what's on your ballot.

Water department decision, appeal a

Appeal a water department bill or decision.

Workshop, attend a

Attend a workshop and learn what to do in case of an emergency --- hosted by the Office of Emergency Management.

Water customer, become a

Instructions and contact information for property owners, tenants, and occupants to use when setting up a water and sewer services account.

Water bill, dispute a

If you think there's an error or a problem with your water bill, you can appeal to the Water Revenue Bureau.

Water quality complaint for a swimming pool, file a

What to do if you think the water in a swimming pool is not safe.

Wedding ceremony or photo permit, get a

Get a permit to have your wedding ceremony or take wedding photos at popular Parks & Rec sites.

Women's health care, get

How and where to get low-cost health care for women in Philadelphia.

Water bill, pay a

Instructions and fees for accessing and paying your water and sewer services bill.

Water shutoffs, prevent

Find out how to prevent or postpone a water shutoff.

West Nile virus and Lyme disease, protect yourself from

Learn how to protect yourself from West Nile virus and Lyme disease.

Water shutoff, reasons for

Information about why water service might be shut off.

Wage theft, report

How to determine if you've been the victim of wage theft, and how to report it.

Wrongdoing in City government, report

How to report possible unethical or illegal activities within City government.

Water liens & judgments, resolve

How to resolve outstanding water liens or judgments before selling or refinancing a Real Estate property (payoff requests).

Water service, restore

Instructions for how to get water service restored after it has been shut off.

Water bill payment plan, set up a

Payment information for those who are having trouble paying their water bill.

Water service, stop

Instructions for property owners on how to permanently stop water and sewer services.

Wage Tax (employers)

How to file and pay Wage Tax online.

Wage Tax refunds

Claim a refund on Wage Taxes paid to the City. Instructions are for salaried and commissioned employees as well as income-based refunds.

Water bill customer assistance

How to apply for assistance on your water bill based on income, age, or a special situation that is making it hard to pay your water bill.

Water pipe & meter maintenance

Details about the equipment that connects your property to the City’s water and sewer service lines, and what you’re required to maintain.

Water shutoffs

Find out why water shutoffs happen, how to prevent them, and how to get water service turned back on.

Water, gas & utilities

Learn about Philadelphia utilities and pay your water bill.

Winter weather

Information on how to handle severe winter weather in Philadelphia.

Women's health care

Find prenatal care and women's health care resources.

Working & jobs

Employment opportunities at the City, and laws and regulations for employers in Philadelphia.

Zika virus

Information about Zika in Philadelphia, and how the City is working to prevent the emergence and spread of the disease.

Zoning, planning & development

Interactive maps and information about City zoning regulations.