Learn about Philadelphia utilities and pay your water bill. Get advice to reduce utility costs At a Neighborhood Energy Center, residents can get advice on how they can reduce energy costs. Get emergency home heater repairs Emergency home heater repairs for those who are eligible. Get your water tested The Philadelphia Water Department (PWD) will conduct free water quality tests for customers with concerns about lead or water quality. Rain Check program Manage the stormwater at your home with a free rain barrel, downspout planter, rain garden, or porous paving installed at a reduced price. Submit a cable TV service complaint The City of Philadelphia provides assistance with licensed cable operators such as Comcast and Verizon. Become a water customer Instructions and contact information for property owners, tenants, and occupants to use when setting up a water and sewer services account. Pay or dispute a water bill Learn how to make water bill payments and find out if you qualify for assistance. Water pipe & meter maintenance Details about the equipment that connects your property to the City’s water and sewer service lines, and what you’re required to maintain. Water shutoffs Find out why water shutoffs happen, how to prevent them, and how to get water service turned back on.