City of Philadelphia

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Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe. If you see someone who needs shelter, call (215) 232-1984.
In effect: 3:00 p.m. on Friday, Jan. 14 until further notice

COVID-19 vaccine

The vaccine is now available for everyone 5 and older! Get your children vaccinated today. Find a City-run vaccine clinic or partner vaccine clinic to protect yourself and your loved ones. If you have questions about vaccination, call (215) 685-5488.

Water, gas & utilities

Pay a water bill

Before you start

You’ll need:

  • Your nine-digit Water Access Code (found on your bill)
  • Your ZIP code

If paying by eCheck, you’ll also need:

  • Your bank’s nine-digit routing number
  • Your savings or checking account number
Pay online
Important COVID-19 notice: Water customers can once again pay their bills in person. We recommend that customers to make an appointment to pay their bills at the Municipal Services Building (MSB). Please bring your water bill to the appointment. If you don’t have a copy, please print a bill from MyPhillyWaterBill.

You can pay with any of the following

  • Automatic bank payments (with savings or checking account)
  • Credit card (processing fee applies)
  • Check or money order
  • eCheck (FREE)
  • Cash (at the Municipal Services Building)

You can set up recurring, automatic monthly payments. To do so, create an account in the City’s water bill payment website, MyPhillyWaterBill, and sign up for AutoPay.

Fees

Online and by telephone:

  • Automatic bank payments: free
  • eCheck payment: free
  • Credit card payment (residential): $2.95
  • Credit card payment (commercial): $15.95

In person:

  • eCheck payment: free
  • Credit card payment (residential): $3.95
  • Credit card payment (commercial): $25.00

Other fees:

  • Returned Checks: $20.00
  • Late Fees: 5% of the total due will be added to your bill if you do not pay it on time. An additional 0.5% charge will be added for each month your charges are not paid.

Other ways to pay

By mail

Mail in the return portion of your bill with a check or money order, made payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

By phone

Pay through an interactive voice system by calling (877) 309-3709

In person

Visit one of our three authorized payment centers.

Center City

Municipal Services Building
1401 JFK Blvd., Concourse Level
Hours: Open Monday through Friday, 8:30 a.m. – 5 p.m.

North Philadelphia

(Currently closed)

Hope Plaza
22nd & Somerset Street
Hours: Open Monday through Friday, 8:30 a.m. – 5 p.m.
Cash payments are not accepted.

Northeast Philadelphia

(Currently closed)

7522 Castor Ave.
Hours: Open Monday through Friday 8:30 a.m. – 5 p.m.
Cash payments are not accepted.

Need help paying?

If you can’t afford to pay your water bill in full and on time, you can set up a payment agreement, or apply for water bill assistance.

How payments are applied

By using MyPhillyWaterBill, you can manually allocate payment amounts for Water and sewer service charges, repair charges, and HELP loans.

When you don’t use MyPhillyWaterBill, and if you pay less than your total amount due, then payments are distributed from oldest to newest debt. When all the debt is the same age, payment goes in the following order toward however much you owe in each of these categories:

    1. Sundry invoices (for example: bad check fees, meter tamper charges, and lien fees)
    2. Penalties and interest
    3. Stormwater charges
    4. Water and sewer service and usage charges
      1. Sewer service
      2. Water service
      3. Sewer usage
      4. Water usage
    5. Payments against payment agreements
    6. Repair charges
    7. HELP Loans

Get an old water bill

Use MyPhillyWaterBill to find and print water bills for the last 13 months. If you need a copy of an older water bill, please contact the Water Revenue Department at (215) 685-6300. You can also visit us in the Municipal Services Building Concourse Level at 1401 John F. Kennedy Blvd to request an old copy.

Contact the Water Revenue Bureau

By phone

(215) 685-6300
Hours: Open Monday through Friday, 8:00 a.m. to 5:00 p.m.

By email

wrbhelpdesk@phila.gov

By mail

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

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