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Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe. If you see someone who needs shelter, call (215) 232-1984.
In effect: 3:00 p.m. on Thursday, Jan. 17 until further notice

Water, gas & utilities

Pay a water bill

Instructions and fees for accessing and paying your water and sewer services bill.

Before you start

You’ll need:
Your 16-digit water/sewer account number (found on your bill)

If paying by eCheck, you’ll also need:

  • Your bank’s nine-digit routing number
  • Your savings or checking account number
Pay now

You can pay with any of the following

  • Automatic Bank Payments
  • Credit Card (processing fee applies)
  • Check or Money Order
  • eCheck (FREE)

To set up automatic monthly payments from your bank account, use the ZipCheck payment authorization form.

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Fees

  • Automatic Bank Payments: Free
  • eCheck Payment: Free
  • Credit Card Payment (Residential): $3.95
  • Credit Card Payment (Commercial): $13.95
  • Returned Checks: $20.00
  • Late Fees: 5% of the total due will be added to your bill if you do not pay it on time. An additional 0.5% charge will be added for each month your charges are not paid.
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Other ways to pay

By mail

Mail in the return portion of your bill with a check or money order, made payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

By phone

Pay through an interactive voice system by calling (877) 309-3709

In person

Visit one of our three authorized payment centers.

Center City

Municipal Services Building
1401 JFK Blvd., Concourse Level
Hours: Open Monday through Friday, 8:30 a.m. – 5 p.m.

North Philadelphia

Hope Plaza
22nd & Somerset Street
Hours: Open Monday through Friday, 8:30 a.m. – 5 p.m.
Cash payments are not accepted.

Northeast Philadelphia

7522 Castor Ave.
Hours: Open Monday through Friday 8:30 a.m. – 5 p.m.
Cash payments are not accepted.

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Need help paying?

If you can’t afford to pay your water bill in full and on time, you can set up a payment agreement, or apply for water bill assistance.

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How payments are applied

If you pay less than the total amount due on your bill then payments are distributed from oldest to newest debt. When all the debt is the same age, payment goes in the following order toward however much you owe in each of these categories:

    1. Sundry invoices (for example: bad check fees, meter tamper charges, and lien fees)
    2. Penalties and interest
    3. Stormwater charges
    4. Water and sewer service and usage charges
      1. Sewer service
      2. Water service
      3. Sewer usage
      4. Water usage
    5. Payments against payment agreements
    6. Repair charges
    7. HELP Loans
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Get an old water bill

If you need a copy of an old water bill please contact the Water Revenue Department at (215) 685-6300, or visit us in the Municipal Services Building Concourse Level at 1401 John F. Kennedy Blvd.

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Contact the Water Revenue Bureau

By phone

(215) 685-6300
Hours: Open Monday through Friday, 8:00 a.m. to 5:00 p.m.

By email

wrbhelpdesk@phila.gov

By mail

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

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