• Automatic bank payments (with savings or checking account)
• Debit and credit card (processing fee applies)
• Check or money order
• eCheck (FREE)
• Cash (at the Municipal Services Building)

You can set up recurring, automatic monthly payments. To do so, create an account in the City’s water bill payment website, MyPhillyWaterBill, and sign up for AutoPay.

Online and by telephone

• Automatic bank payments: free
• eCheck payment: free
• Debit and credit card payments (residential): $2.95
• Debit and credit card payments (commercial): $15.95

In person

• Dedit card payments: $3.45
• Credit card payments: 2.10% or $1.50 minimum. 

No distinction between residential and commercial accounts. Payments with debit cards must be PIN-protected.

Other fees

• Returned checks: $20 Philadelphia Code 19-509(7)
• Late fees: 5% of the total will be added to your bill if you don’t pay on time. An additional 0.5% charge will be added for each month your water charges are not paid.

By mail

Mail in the return portion of your bill with a check or money order, made payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

By phone

Call (215) 685-6300 to pay with eCheck. eCheck is always FREE of processing charges. Banking account and routing numbers required to pay with eCheck – it’s like writing a check. Pay through an interactive voice system by calling (877) 309-3709.  Only debit and credit card payments are accepted via this phone number.

In person

Visit one of our authorized payment centers.

Center City

Municipal Services Building
1401 JFK Blvd., Concourse Level
Hours: Open Monday through Friday, 8:30 a.m. – 5 p.m.

Northeast Philadelphia

7522 Castor Ave.
Hours: Open Monday through Friday 8:30 a.m. – 5 p.m.
No cash payments at this location.

North Philadelphia

2761 N 22nd St.
Hours: Open Monday through Friday 8:30 a.m. – 5 p.m.
No cash payments at this location.

If you can’t afford to pay your water bill in full and on time, you can set up a payment agreement, or apply for water bill assistance.

By using MyPhillyWaterBill, you can manually allocate payment amounts for Water and sewer service charges, repair charges, and HELP loans.

When you don’t use MyPhillyWaterBill, and if you pay less than your total amount due, then payments are distributed from oldest to newest debt. When all the debt is the same age, payment goes in the following order toward however much you owe in each of these categories:

1. Sundry invoices (for example: bad check fees, meter tamper charges, and lien fees)
2. Penalties and interest
3. Stormwater charges
4. Water and sewer service and usage charges
   1. Sewer service
   2. Water service
   3. Sewer usage
   4. Water usage
5. Payments against payment agreements
6. Repair charges
7. HELP Loans

Use MyPhillyWaterBill to find and print water bills for the last 13 months. If you need a copy of an older water bill, please contact the Water Revenue Department at (215) 685-6300. You can also request a copy in person at any of our three municipal services centers.

 

For water billing-related questions:

By phone

(215) 685-6300
Hours: Open Monday through Friday, 8:00 a.m. to 5:00 p.m.

By email

wrbhelpdesk@phila.gov

By mail

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496