Your responsibilities are:

• Paying your bill on time.
• Reading and understanding your bill.
• Allowing a City representative to access your water meter.
• Keeping your meter in good condition and preventing it from freezing. To replace a damaged meter, call (215) 685-6300.
• Reporting dangerous conditions such as leaks and damaged pipes by calling (215) 685-6300.
• Informing the Water Revenue Bureau of any change in your billing or mailing address by calling (215) 686-6880.
• Calling (215) 686-6880 if you see an “E” on your bill. This means your bill has been estimated (“E”) based on previous usage. Estimates are used when there’s a problem getting a meter reading. You’ll need to make an appointment to determine the status of your meter.
• Fixing any water leaks and plumbing issues in your house and the water pipes connecting your house to the ferrule (the valve connecting your pipe to the water main).
• Maintaining and repairing, if necessary, the sanitary and storm sewer lateral lines connecting your house to the sewer main.