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Water, gas & utilities

Stop water service

To permanently stop water and sewer services at your property, you will need a Discontinuance Permit. The Philadelphia Water Department (PWD) issues these permits at the PWD Permit Desk on the concourse level of the Municipal Services Building.

If you are selling a property, the water service account will update automatically after the deed of sale is registered with the City. For more information on this process, see the City’s page for property owners.

A Discontinuance Permit is not needed when selling a property, and it is not a temporary solution to avoid service charges. It is the permanent disconnection of your property’s service lines from the City main.

If you need to restore water service to the property at a later time, you will need to obtain a new plumbing permit and hire a City-certified plumber to install a new water service. This could result in thousands of dollars of additional expenses.

Please note: Discontinuance Permits have no impact on stormwater charges. Every property in the City is charged monthly for stormwater that runs off the property’s impermeable surfaces into City-owned collection systems. See PWD’s Stormwater Billing page for more information.

Obtain a Discontinuance Permit

You will need:

  • A current water bill
  • A photo ID
  • If you do not own the property: A notarized letter from the property owner authorizing the permit
  • If a company or organization owns the property: A letter on the property owner’s letterhead authorizing the permit

Once PWD issues your permit, a Meter Shop representative will visit your property to remove your water meter and shut off service at the curb.

The water service line will be disconnected from the water main in a follow-up visit.

PWD Permit Desk

Municipal Services Building, Public Service Concourse
1401 John F. Kennedy Blvd.
Philadelphia, PA 19102-1687

Phone: (215) 685-3015


Hours:  Monday through Friday, 8:00 a.m. to 3:30 p.m.

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