Follow the instructions below to get your water service restored.
Pay outstanding bills and fees
Pay outstanding bills and the restoration fee or set up a payment plan: If your water has been shut off due to non-payment, you must call us at (215) 685-6300 or come into any of our three customer service locations to either pay the full balance or set up a payment plan.
Allow meter access
If your water has been shut off because you have not allowed access to your meter for inspection, changes, or repairs, you must permit access to your meter. Once access is permitted to your meter, service will be restored within one day, if possible.
Whenever possible, the Water Department will turn your water and sewer service back on within 24 hours after you have made satisfactory payment, arranged a payment plan, or permitted access to your meter.
Resolve a Notice of Defect
If your water has been shut off because of a Notice of Defect, call Customer Field Service at (215) 685-6300.