Follow the instructions below to get your water service restored.
Pay outstanding balance
If your water has been shut off due to non-payment, you must call us at (215) 685-6300 or come into any of our three customer service locations to either pay the full balance or set up a payment plan. You can also make payments online, it’s the easiest way.
Allow meter access
Whenever possible, the Water Department will turn your water and sewer service back on within 24 hours after you have made satisfactory payment, arranged a payment plan, or permitted access to your meter.
If your water has been shut off because you have not allowed access to your meter for inspection, changes, or repairs, you must permit access to your meter. We will restore your service within a few hours of completing your meter work.
Resolve a Notice of Defect
Call (215) 685-9651 if your water has been shut off because of a Notice of Defect.
Shutoff and restoration fees
The Water Bureau collects fees for shutting off your service or restoring it. The fees change depending on the service, and your enrollment in the Tiered Assistance Program (TAP). Please see a list of the fees below.
TAP applicants
If you’re enrolling in TAP after a shutoff, you’ll need to pay $100 to restore your service.
All other water customers:
Restoration fee: $100
Restoration fee for regular service lines 2 inches, or smaller: $100
Restoration fee for service lines bigger than 2 inches: $385