If you are facing homelessness, you may qualify for help, such as:
- Emergency shelter placement or temporary housing.
- Financial help with rent, move-in costs, and utilities.
- Mediation, counseling, and problem-solving.
- Stranded traveler’s assistance.
These services are operated by the Prevention, Diversion & Intake (PDI) Unit within the Office of Homeless Services. Assistance is based on available funding.
Who is eligible
To be eligible, you must have a household income that does not exceed 30% of the Area Median Income (AMI). See the guidelines below:
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Families with children who have experienced homelessness or involvement with the child welfare system are the highest priority for financial assistance.
How to get help
Contact our intake social workers and case managers in one of three ways:
- Complete an online form.
- Call the Homelessness Prevention Hotline at (215) 686-7177.
- Visit a City-funded homeless intake center.
A social worker or case manager will help you complete an assessment. Due to high volume, you may wait up to 72 hours to get a response.
You must be able to provide the following documents:
- Birth certificates and Social Security cards for all household members.
- Proof of income for all household members. Must be dated within last 30 days.
Copies of documents are acceptable.