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Property, lots & housing

Visit a City-funded homeless intake center

If you are experiencing homelessness, you can go to an intake center and get help. You can also get help if you are at risk of losing your home.

If you are a domestic violence survivor, you can contact Women Against Abuse any time day or night at (866) 723-3014.

If you’re 16 to 24 years old, you can go to a youth access point. Find a youth access point that offers help and services for youth your age.

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Intake centers

City-funded daytime intake centers are closed when a snow emergency is in effect. After-hours intake centers stay open 24/7 until the City lifts the snow emergency.

Daytime centers

Center Address Hours Phone
Appletree Family Center
(shelter/diversion assessment)
1430 Cherry St. Mon.–Fri.,
7 a.m.–5 p.m.
(215) 686-7150

(215) 686-7151

(215) 686-7153

Roosevelt Darby Center
(shelter/diversion assessment)
804 N. Broad St. Mon.–Fri.,
7 a.m.–5 p.m.
(215) 685-3700
The Veterans Multi-Service Center
(shelter/diversion assessment)
213-217 N. 4th St. Tues. and Thurs.,
9 a.m.–2 p.m.
(215) 923-2600

After-hours centers

If you are a … Then visit … Address Hours Phone
Family Red Shield Family Residence 715 N. Broad St. 5 p.m.–7 a.m. and holidays and weekends (215) 787-2887
Single man* Mike Hinson Resource Center 1701 W. Lehigh Ave. 3 p.m.–7 a.m. and holidays and weekends (267) 737-9099
Single woman* Gaudenzia’s House of Passage 111 N. 49th St., at the corner of 48th St. and Haverford Ave., entrance on 48th Street 5 p.m.–7 a.m. and holidays and weekends (267) 713-7778

*You are welcome to visit the center that most closely fits your gender identity.

What to expect


You must go through a metal detector screening to enter an intake center.

At the intake center, you will complete an assessment with a social work services manager.

The social work services manager will ask for individual or household information. This may include:

  • Your name.
  • Birthdate.
  • Social security number.
  • Family makeup.
  • Race.

The social work services manager will ask for proof of identification. In some cases, they will ask for proof of guardianship for minor children. However, no household can be denied entrance into a shelter if they don’t have proof of ID or guardianship.

If you can’t complete the assessment during regular business hours, you can continue working on it at an after-hours center. You can also return to an intake center during regular business hours.

Additional assistance

Sometimes the assessment allows us to address additional needs, such as:

  • Medical services.
  • Mental health support.
  • Drug and alcohol treatment.
  • Children and youth services.
  • Veteran’s services.
  • Legal services.
  • Ongoing case management services.
  • Supportive housing for special populations.
  • An optional savings program.

Case managers can also work with individuals and families to find transitional, or long-term housing.

Referral by external agencies

Case managers and social workers at institutions (such as hospitals) can refer individuals to an intake center. They must submit this online External Agency Referral (EAR) form or print and fax the EAR form.

For more information, see the referral guide.

Youth access points

Youth access points are not City-funded intake centers. These are safe spaces for young people experiencing homelessness to get resources and support.

​You can go to any location that serves youth your age to get:

  • Hygiene kits, showers, clothes, and food.
  • Housing assessments.
  • Job and education referrals.
  • Mental health counseling referrals.
If you are … Then visit … Address Hours Phone
18–24 years old Youth Access Point: Eddie’s House 2321 N. Broad St. Mon.–Fri.,
10 a.m.–5 p.m.
(215) 921-8375

(215) 307-3273

16–24 years old Youth Access Point: Synergy Project at Valley Youth House 1500 Sansom St., 3rd floor Mon.–Thurs.,
8:30 a.m.–4:30 p.m.
1 (888) 468-7315

(215) 925-3180

Related content

If you are not currently experiencing homelessness but are in danger of being evicted, call the Philadelphia Eviction Prevention Project at (267) 443-2500.

For help preventing foreclosure on your home, visit Save Your Home Philly.

Find program flyers about youth access points and other homelessness resources.