If you are experiencing homelessness, you can go to an intake center and get help. You can also get help if you are at risk of losing your home.
If you are a domestic violence survivor, you can contact Women Against Abuse any time day or night at (866) 723-3014.
If you are 24 and under, you can go to a youth access point.
Intake centers
Daytime centers
| Center | Address | Hours | Phone |
|---|---|---|---|
| Appletree Family Center (shelter/diversion assessment) |
1430 Cherry St. | Mon.–Fri., 7 a.m.–5 p.m. |
(215) 686-7150 (215) 686-7151 (215) 686-7153 |
| Roosevelt Darby Center (shelter/diversion assessment) |
804 N. Broad St. | Mon.–Fri., 7 a.m.–5 p.m. |
(215) 685-3700 |
| The Veterans Multi-Service Center (shelter/diversion assessment) |
213-217 N. 4th St. | Tues. and Thurs., 9 a.m.–2 p.m. |
(215) 923-2600 |
After-hours centers
| If you are a … | Then visit … | Address | Hours | Phone |
|---|---|---|---|---|
| Family | Red Shield Family Residence | 715 N. Broad St. | 5 p.m.–7 a.m. and holidays and weekends | (215) 787-2887 |
| Single man* | Mike Hinson Resource Center | 1701 W. Lehigh Ave. | 3 p.m.–7 a.m. and holidays and weekends | (267) 737-9099 |
| Single woman* | Gaudenzia’s House of Passage | 111 N. 49th St., at the corner of 48th St. and Haverford Ave., entrance on 48th Street | 5 p.m.–7 a.m. and holidays and weekends | (267) 713-7778 |
*You are welcome to visit the center that most closely fits your gender identity.
What to expect
Assessment
You must go through a metal detector screening to enter an intake center.
At the intake center, you will complete an assessment with a social work services manager.
The social work services manager will ask for individual or household information. This may include:
- Your name.
- Birthdate.
- Social security number.
- Family makeup.
- Race.
The social work services manager will ask for proof of identification. In some cases, they will ask for proof of guardianship for minor children. However, no household can be denied entrance into a shelter if they don’t have proof of ID or guardianship.
If you can’t complete the assessment during regular business hours, you can continue working on it at an after-hours center. You can also return to an intake center during regular business hours.
Additional assistance
Sometimes the assessment allows us to address additional needs, such as:
- Medical services.
- Mental health support.
- Drug and alcohol treatment.
- Children and youth services.
- Veteran’s services.
- Legal services.
- Ongoing case management services.
- Supportive housing for special populations.
- An optional savings program.
Case managers can also work with individuals and families to find transitional, or long-term housing.
Referral by external agencies
Case managers and social workers at institutions (such as hospitals) can refer individuals to an intake center. They must submit this online External Agency Referral (EAR) form or print and fax the EAR form.
For more information, see the referral guide.