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Property, lots & housing

Submit a service request with 311


You can report a variety of problems to 311, including:

  • Potholes and street damage.
  • Abandoned automobiles.
  • Graffiti.
  • Illegal dumping.
  • Street light outages.

Philly311 will direct your issue to the correct department. Once you’ve submitted your service request, you can track its progress.

Report a problem


Use our online form

By phone

  • Inside Philadelphia, call 311.
  • Outside Philadelphia, call (215) 686-8686.

The contact center answers calls from 8 a.m. to 8 p.m., weekdays.

In person

  • Walk into the 311 contact center located in:

City Hall
1400 John F. Kennedy Blvd.
Room 167
Philadelphia, PA 19107

The center is open to walk-ins from 8 a.m. to 4 p.m, weekdays.