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Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.


What we do

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

  • Submit a service request or report an issue.
  • Track status updates for requests you submitted.
  • Look at nearby community requests.
  • Find frequently asked-for information.

Philly311 contact center

  • Calls: The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re outside of Philadelphia, call (215) 686-8686.
  • Walk-ins: The Philly311 walk-in center is open from 8 a.m. to 4 p.m., Monday through Friday.

Download our free Philly311 mobile app

  • Apple users can download the app on the App Store.
  • Android users can download the app on Google Play. If you have trouble launching it, go into its settings and clear the app’s storage and data.


City Hall
Room 167
Philadelphia, PA 19107
Phone: 311 (within Philadelphia)
(215) 686-8686 (outside Philadelphia)

Search the Knowledge Base

The Philly311 Knowledge Base contains answers to common questions about City services.


Name Job title Phone #
Jocelyn Jones Executive Director
Christina McDonald CRM Operations Manager
Daniela Ramos Contact Center Manager
Lori Roberts Community Engagement, Partnership, and Outreach Manager
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