Philly311

Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.

Philly311

What we do

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries.

Requests for service can be submitted via telephone, mobile application, web application, email, and social media. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

  • Submit a service request or report an issue.
  • Track status updates for requests you submitted.
  • Look at nearby community requests.
  • Find frequently asked information.

The Philly311 contact center is open from 8 a.m. to 8 p.m., Monday through Friday. Our walk-in center is open 8:15 a.m. to 4:15 p.m., Monday through Friday, excluding City holidays.

Connect

Address
City Hall
Room 167
Philadelphia, PA 19107
Email philly311@phila.gov
Phone: 311
Social

Looking for more information?

You can find more about the Philly311 on the City's legacy pages.

Leadership

Graham Quinn
Executive Director
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