Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.


What we do

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. The center is open from 8 a.m. to 8 p.m., Monday through Friday.

Requests for service can be submitted via telephone, mobile application, web application, email, and social media. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

  • Submit a service request or report an issue.
  • Track status updates for requests you submitted.
  • Look at nearby community requests.
  • Find frequently asked information.


City Hall
Room 167
Philadelphia, PA 19107
Phone: 3-1-1

Looking for more information?

You can find more about the Philly311 on the City's legacy pages.