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Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.


What we do

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

  • Submit a service request or report an issue.
  • Track status updates for requests you submitted.
  • Look at nearby community requests.
  • Find frequently asked for information.

Philly311 contact center

  • Calls: The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re outside of Philadelphia, call (215) 686-8686.
  • Walk-ins: The Philly311 walk-in center is not currently open.
  • Location: The center is in room 167, and the closest entrance is on the West side of City Hall.

Download our free Philly311 mobile app

Visit the App Store and Google Play to download the app and start engaging with Philly 311.


City Hall
Room 167
Philadelphia, PA 19107
Phone: 311 (within Philadelphia)
(215) 686-8686 (outside Philadelphia)

Search the Knowledge Base

The Philly311 Knowledge Base contains answers to common questions about City services.


Graham Quinn
Executive Director
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