Philly311’s monthly reports include information about call levels, service tickets, and requests for service and information.
2021
| Title | Description | Category | Author | Date | Format |
|---|---|---|---|---|---|
| Contact Center report - December 2021 PDF | January 12, 2022 | ||||
| Contact Center report - November 2021 PDF | December 9, 2021 | ||||
| Contact Center report - October 2021 PDF | November 10, 2021 | ||||
| Contact Center report - September 2021 PDF | October 6, 2021 | ||||
| Contact Center report - August 2021 PDF | September 16, 2021 | ||||
| Contact Center report - July 2021 PDF | September 16, 2021 | ||||
| Contact Center report - June 2021 PDF | July 7, 2021 | ||||
| Contact Center report - May 2021 PDF | June 4, 2021 | ||||
| Contact Center report - April 2021 PDF | May 12, 2021 | ||||
| Contact Center report - March 2021 PDF | May 12, 2021 | ||||
| Contact Center report - February 2021 PDF | May 12, 2021 | ||||
| Contact Center report - January 2021 PDF | May 12, 2021 |
2020 reports
| Title | Description | Category | Author | Date | Format |
|---|---|---|---|---|---|
| Contact Center report - December 2020 PDF | January 20, 2021 | ||||
| Contact Center report - November 2020 PDF | December 9, 2020 | ||||
| Contact Center report - July 2020 PDF | October 14, 2020 | ||||
| Contact Center report - June 2020 PDF | July 15, 2020 | ||||
| Contact Center report - May 2020 PDF | June 10, 2020 | ||||
| Contact Center report - April 2020 PDF | May 13, 2020 | ||||
| Contact Center report - March 2020 PDF | April 15, 2020 | ||||
| Contact Center report - February 2020 PDF | April 15, 2020 | ||||
| Contact Center report - January 2020 PDF | February 27, 2020 |
2019 reports
| Title | Description | Category | Author | Date | Format |
|---|---|---|---|---|---|
| Contact Center report - December 2019 PDF | January 15, 2020 | ||||
| Contact Center report - November 2019 PDF | December 12, 2019 | ||||
| Contact Center report - October 2019 PDF | November 20, 2019 | ||||
| Contact Center report - September 2019 PDF | October 9, 2019 | ||||
| Contact Center report - August 2019 PDF | September 19, 2019 | ||||
| Contact Center report - July 2019 PDF | September 19, 2019 | ||||
| Contact Center report - June 2019 PDF | September 19, 2019 | ||||
| Contact Center report - May 2019 PDF | September 19, 2019 | ||||
| Contact Center report - April 2019 PDF | September 19, 2019 | ||||
| Contact Center report - March 2019 PDF | September 19, 2019 | ||||
| Contact Center report - February 2019 PDF | April 17, 2019 | ||||
| Contact Center report - January 2019 PDF | April 17, 2019 |
2018 reports
| Title | Description | Category | Author | Date | Format |
|---|---|---|---|---|---|
| Contact Center report - December 2018 PDF | April 17, 2019 | ||||
| Contact Center report - November 2018 PDF | April 17, 2019 | ||||
| Contact Center report - October 2018 PDF | April 17, 2019 | ||||
| Contact Center report - September 2018 PDF | April 17, 2019 | ||||
| Contact Center report - August 2018 PDF | April 17, 2019 | ||||
| Contact Center report - July 2018 PDF | April 17, 2019 | ||||
| Contact Center report - June 2018 PDF | April 17, 2019 | ||||
| Contact Center report - May 2018 PDF | April 17, 2019 | ||||
| Contact Center report - April 2018 PDF | April 17, 2019 | ||||
| Contact Center report - March 2018 PDF | April 17, 2019 | ||||
| Contact Center report - February 2018 PDF | April 17, 2019 | ||||
| Contact Center report - January 2018 PDF | April 17, 2019 |
2017 reports
| Title | Description | Category | Author | Date | Format |
|---|---|---|---|---|---|
| Contact Center report - December 2017 PDF | April 17, 2019 | ||||
| Contact Center report - November 2017 PDF | April 17, 2019 | ||||
| Contact Center report - October 2017 PDF | April 17, 2019 | ||||
| Contact Center report - September 2017 PDF | April 17, 2019 | ||||
| Contact Center report - August 2017 PDF | April 17, 2019 | ||||
| Contact Center report - July 2017 PDF | April 17, 2019 | ||||
| Contact Center report - June 2017 PDF | April 17, 2019 | ||||
| Contact Center report - May 2017 PDF | April 17, 2019 | ||||
| Contact Center report - April 2017 PDF | April 17, 2019 | ||||
| Contact Center report - March 2017 PDF | April 17, 2019 | ||||
| Contact Center report - February 2017 PDF | April 17, 2019 | ||||
| Contact Center report - January 2017 PDF | April 17, 2019 |