What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:
- Call the Homelessness Prevention InfoLine and follow the instructions.
- Visit a City-funded intake center.
Connect
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1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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ohs |
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(215) 232-1984
help a person on the street
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Announcements
OHS Declares Code Blue, Sunday, Jan. 19
Because of expected frigid temperatures and other wintery conditions, the Office of Homeless Services (OHS) has declared a Code Blue starting Sunday, January 19, at 3 p.m.
What happens next
When the Code Blue goes into effect, the City will send out more outreach teams to find and encourage people who are living or sleeping on the street to accept a ride to one of 19 warming centers that will be open throughout Philadelphia.
Who can go to a warming center
Anyone is welcome to enter a warming center, whether someone is experiencing homelessness, or a power outage and heat loss in their home.
How to find and access a warming center
Use this interactive map to find a warming center. Anyone may enter one on their own or call Outreach at (215) 232-1984 if they need transportation.
OHS Intake Centers Will Close for MLK Jr. Holiday: How to Get Help
On Friday, Jan. 17, 2025, in observance of the Martin Luther King Jr. Day holiday, the Roosevelt Darby Intake Center, at 804 N. Broad Street, will close at 1 p.m. Appletree Family Center, 1430 Cherry Street, will stay open until 5 p.m.
How to get help during the holiday closures
Until the intake centers reopen at 7 a.m. on Tues, Jan. 21, 2025, anyone who is experiencing homelessness and is looking for shelter may request placement at these after-hour intake centers:
- People identifying as female (singles only): House of Passage, 111 N. 49th Street, starting at 5 p.m.
- People identifying as male (singles only): The Mike Hinson Resource Center, 1701 W. Lehigh Avenue, starting at 3 p.m.
- Families (head of household with children): Red Shield Family Residence, 715 N. Broad Street, starting at 5 p.m.
To get help for someone who’s living or sleeping on the street, call the City’s Homeless Street Outreach hotline: (215) 232-1984.
