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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

Office of Homeless Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:

  1. Call the Homelessness Prevention Hotline at (215) 686-7177 and follow the instructions. Due to high call volume, it may take more than 72 hours to receive a callback.
  2. Visit a City-funded intake center.


1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street


  • Jun
    'From homeless to housed': A community learning event
    2:30 pm to 4:30 pm
    1234 Market St, Philadelphia, PA 19107, USA

    'From homeless to housed': A community learning event

    June 7, 2023
    2:30 pm to 4:30 pm, 2 hours
    1234 Market St, Philadelphia, PA 19107, USA

    Organized by Philadelphia's Shared Public Spaces working group, this communityevent will serve as an informational session andresource fair for people who are concerned about homelessness, but don’tunderstand how the system works.

    Come hear from people withlived experience of homelessness and service providers about the different wayspeople can get help in Philadelphia. The resource fair portion of the programbegins at 2:30 p.m., followed by a presentation and time for discussionstarting at 3:30 p.m. The event is free, but you should register in advance: