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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

Office of Homeless Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:

  1. Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions. Due to high call volume, it could take more than 72 hours to receive a call back.
  2. Visit a City-funded intake center.


1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street


OHS declares Code Red until further notice

Because of the extremely hot weather, a Code Red is in effect from 7 a.m., Saturday, July 13, until further notice.  The Office of Homeless Services is increasing services for people who are experiencing homelessness. If you see someone on the street who needs help, call the City’s outreach team at (215) 232-1984.

Call 911 if there is a medical emergency. For more information about Code Red and additional heat-related resources, visit the City’s Safety and Emergency Preparedness Code Red page.


Nothing from July 13, 2024 to October 13, 2024.