Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe. If you see someone who needs shelter, call (215) 232-1984.
In effect: 3:00 p.m. on Friday, Jan. 14 until further notice

COVID-19 vaccine

The vaccine is now available for everyone 5 and older! Get your children vaccinated today. Find a City-run vaccine clinic or partner vaccine clinic to protect yourself and your loved ones. If you have questions about vaccination, call (215) 685-5488.

Streets, sidewalks & alleys

Submit a service request with 311


You can report a variety of problems to 311, including:

  • Potholes and street damage.
  • Abandoned automobiles.
  • Graffiti.
  • Illegal dumping.
  • Street light outages.

Philly311 will direct your issue to the correct department. Once you’ve submitted your service request, you can track its progress.

Report a problem


Use our online form

By phone

  • Inside Philadelphia, call 311.
  • Outside Philadelphia, call (215) 686-8686.

The contact center answers calls from 8 a.m. to 8 p.m., weekdays.

In person

  • Walk into the 311 contact center located in:

City Hall
1400 John F. Kennedy Blvd.
Room 167
Philadelphia, PA 19107

The center is open to walk-ins from 8 a.m. to 4 p.m, weekdays.