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Payments, assistance & taxes

Get free help applying for public benefits

Service overview

You can get free help with public benefits through the BenePhilly program. The program assists you in:

  • Completing public benefit applications.
  • Organizing key documents for applications.
  • Tracking your applications’ statuses.

BenePhilly counselors guide you through the process. They can:

  • Tell you about different benefit programs.
  • See if you are eligible for programs.
  • Help you fill out your applications.

Some of the benefits we help with include:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Property Tax/Rent Rebate (PT/RR)
  • Medicaid (MA)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Homestead Exemption
  • Supplemental Security Income (SSI)
  • Social Security Disability (SSDI).

BenePhilly is a partnership between the Office of Community Empowerment and Opportunity and Benefits Data Trust.

Where and when

Due to COVID-19, BenePhilly centers are not providing in-person services. Call a phone number listed below for remote services.

BenePhilly centers are located at the following community-based organizations:

Organization Address Phone Hours
Catholic Social Services:
Southwest		 6214 Grays Ave.,
19142 (Map)		 (215) 724-8550,
ext. 6		 Monday–Friday,
10:30 a.m.–6:30 p.m.
Impact Services 5847 Germantown Ave.,
19144 (Map)		 (215) 298-9292 Monday–Friday,
8 a.m.–3 p.m.
Weekends by appointment
Impact Services 1952 East Allegheny Ave.,
19134 (Map)		 (215) 739-1600,
ext. 156		 Monday–Friday,
8 a.m.–3 p.m.
Philadelphia FIGHT 1207 Chestnut St.,
3rd Floor, 19107 (Map)		 (215) 525-2615 Monday–Friday,
9 a.m.–5 p.m.
Project HOME 1515 Fairmount Ave.,
19130 (Map)		 (215) 320-6193 Closed until further notice.
Utilities Emergency
Services Fund (UESF)		 1608 Walnut St.,
Suite 600, 19103 (Map)		 (215) 814-6839 Monday–Friday,
9 a.m.–5 p.m.
United Communities
Southeast Philadelphia
Houston Center		 2029 S. 8th St.,
19148 (Map)		 (215) 468-1645,
ext. 200		 Monday–Thursday,
10 a.m.–5 p.m.
Evening and weekends by appointment.
Esperanza 4261 N. 5th St.,
19140 (Map)		 (215) 324-0746,
ext. 108		 Monday–Friday,
8:30 a.m.–5:30 p.m.
Hub of Hope MSB Concourse,
16th St. and JFK Blvd.,
19102 (Map)		 (215) 309-5225 Tuesday,
10 a.m.–6 p.m.
Honickman Learning Center 1936 N. Judson St.,
19121 (Map)		 (215) 235-2900 Thursday,
9 a.m.–5 p.m.
City of Philadelphia:
North Philadelphia
Municipal Services Center		 2761 N. 22nd St.,
19132 (Map)		 (215) 685-9745 Monday–Thursday,
10 a.m.–3 p.m.

Mobile Unit

The Office of Community Empowerment and Opportunity also has a mobile Benefits Access Unit. Staff members drive a special vehicle with internet access to:

  • Public offices.
  • Nonprofit social services organizations.
  • Targeted and underserved areas.
  • Neighborhood events.

Staff members provide information about public benefits and can start the application process on the spot.

Email benephilly@phila.gov for more information about the Benefits Access Unit.

How

Call (844) 848-4376, Monday through Friday, 9 a.m to 5 p.m. A BenePhilly counselor will tell you about different benefit programs, see if you are eligible, and help you finish any applications.

Phone calls are toll-free and confidential. Help can be provided in more than 170 languages.

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