Water bills Information about paying or disputing a water bill, applying for assistance programs, and setting up payment plans. Pay a water bill Instructions and fees for accessing and paying your water and sewer services bill online. Make an appointment for City taxes or a water bill in person How to schedule an appointment to pay a water bill, or other City fee, in person at the Municipal Services Building (MSB). Water bill affordability, assistance programs, and payment plans Get help paying for your water bill, find ways to reduce your bill, or set up a payment plan. Dispute a water bill If you think there's an error or a problem with your water bill, you can appeal to the Water Revenue Bureau. Request a refund for City taxes or water bills Requirements, timelines, and forms for requesting a refund on all City taxes, bills, fines, and fees except the Wage Tax. Appeal a water bill or water service decision If you disagree with a decision by the Philadelphia Water Department (PWD) or Water Revenue Bureau (WRB), you can appeal that decision. Resolve water liens and judgments How to resolve outstanding water liens or judgments before selling or refinancing a Real Estate property (payoff requests). Search for water liens How to search for details about existing liens on water accounts, including meter and repair charges, as well as HELP accounts.