Web and mobile requests: We’ve seen a large number of anonymous submissions with inappropriate content. To help protect our system and our staff, requests in our mobile app and web portal will be marked as private. To see updates and follow the progress of your requests, we recommend creating an account. Thank you for your understanding as we work on a solution.
What we do
Philly311 is the City of Philadelphia's contact center for non-emergency City services and information. Philly311 helps connect you with the right City department, whether you need to:
- Report an issue
- Request a City service
- Find information about City programs
When you submit a service request through Philly311, we'll forward it to the responsible department and provide a service request number so you can track its status.
Contact us
The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re calling from outside of Philadelphia, call (215) 686-8686.
Language assistance
Tell us your preferred language and we'll have an interpreter join your call. Philly311 can provide an interpreter over the phone in over 200 languages.
Connect
| Address |
City Hall
Philadelphia, PA 19107 |
|---|---|
| Phone |
(215) 686-8686
(outside Philadelphia)
|
| Website | Philly311 web portal |
| Social |
