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PHLConnectED

Frequently asked questions

PHLConnectED is the City of Philadelphia’s program to connect Philadelphia families to a reliable, high-speed internet connection for school.

Language accessibility

I am not a native English speaker and need to talk to someone in [Spanish, Vietnamese, Russian, …]. How do I get support?

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Eligibility and enrollment

What are the eligibility requirements for PHLConnectED?

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What public benefits qualify you to participate in PHLConnectED?

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How do I know if my child receives special education services? Does that mean they have an Individualized Education Plan (IEP)?

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How do I know if my child is an English Learner?

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I qualify and already have internet, but would like to transition to PHLConnectED. How can I do that?

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My 12th grader was enrolled in PHLConnectED. Now they’ve graduated. When does their eligibility change?

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How do households get enrolled? How does a family find out if they qualify for PHLConnectED?

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How does a household know if they qualify for a wireline connection or a hotspot?

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I am in arrears/in debt to Comcast. Can I enroll in PHLConnectED?

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211 hotline

What happens when families call 2-1-1?

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What information does a household need to have ready when calling the 211 hotline to determine if they are eligible for the program?

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Internet Connectivity

How long will eligible families have internet access?

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Will the internet connection contain content filtering?

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I received an enrollment code for Comcast’s Internet Essentials (wired, in-home internet), but I’d prefer a hotspot instead. Can I switch?

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My child received a T-Mobile hotspot, but I’d prefer Comcast’s Internet Essentials (wired, in-home internet) instead. Can I switch?

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I have setup or other technical issues with my T-Mobile hotspot or with Comcast Internet Essentials. What should I do to get it fixed?

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