Payments

What are my payment options?
Mail - Mail in the return portion of your bill with a check or money order made payable to the Water Revenue Bureau (Bureau), P.O. Box 41496, Philadelphia, PA 19101-1496.

Zip Check - You may authorize your bank to electronically transfer payment from your bank account to the Bureau for your monthly bills on a regular basis.

Bank by Phone - This is similar to the Zip Check except you authorize your bank each month to electronically transfer payment from your bank account to the Bureau.

Credit Card - you will need your 16 digit water/sewer account number. (Note:  The service provider, charges a fee for this service)

         via internet at www.phila.gov, in the Make a Payment block, click on Pay Water Bill 
         via phone - call 1-877-309-3709 to access an interactive voice response system

E-Check - you will need your 16 digit water/sewer account number, your bank's nine digit routing number and your savings or checking account number (Note:  The service provider, charges a fee for this service)

         via internet at www.phila.gov, in the Make a Payment block, click on Pay Water Bill 

In Person - You can pay your bill in person at one of the three authorized customer service locations.
 

What happens to late payments?
A 5% penalty charge is added to your bill if you do not pay it on time.

• An additional 1/2% will be added to your bill each month your charges are not paid.
  

What happens to a returned check?
A fee is applied to your water and sewer bill for:

• Checks that are returned by your bank due to a lack of funds
• Bank accounts which have been closed
• Stopped payment on your check
  

How do payment agreements work?
Payment agreements are available when you cannot afford to pay your bill in full and on time.

• You may only enter into two (2) payment agreements once your water and sewer payment is late.
• If you fail to meet the terms of your first payment agreement, you can either pay the entire amount due on your bill or enter into a second payment agreement.
• If you fail to meet the terms of your second payment agreement, you must pay the entire amount due on your bill. You will not be able to enter into a third payment agreement.
  

After you enter into a payment agreement, you must:

• Pay your current monthly water and sewer bills in full and on time
• Make your agreed upon monthly payments