Contacts for information and questions related to the Department of Licenses and Inspections (L&I).
Jump to:
- District offices
- Notice of completed repairs
- License questions
- Permit and code questions
- Property certifications
- Appeals
- Dangerous and unsafe buildings
- Vending
- Vacant properties
- Nuisance properties
- Property abatement bills
- Audits and investigations
- Litigation
- Unlicensed contractors
- Complaints or general information
- Media inquiries
Office locations
You must schedule your inspections online using eCLIPSE or through the IVR system by calling (215) 255-4040.
Inspection, Safety, and Compliance Offices
The Inspection, Safety, and Compliance Division handles requests related to building construction and permitting.
| Location name | Address | Phone number(s) |
|---|---|---|
| Central East District | 667 N. Broad St., 3rd floor | (215) 685-3786, 3787, 3788 |
| Central West District | 1401 JFK Blvd., 11th floor | (215) 685-3789, 3790 |
| East District | 7522 Castor Ave. | (215) 685-0580, 0582 |
| North District | 667 N. Broad St., 3rd floor | (215) 683-0580, 0584 |
| South District | 1100 Wharton St., 2nd floor | (215) 685-1576, 1578 |
| Contractual Services Unit | 1401 JFK Blvd., 11th floor | (215) 686-2583 |
Quality of Life Offices
The Quality of Life Division handles requests related to Fire and Property Maintenance Code enforcement, business compliance and education, and nuisance and vacant properties.
| Location name | Address | Phone number(s) |
|---|---|---|
| Property Maintenance Interior Unit | 9359 Krewstown Rd.
and 1512-14 Cecil B. Moore Ave. |
(215) 685-0535, 0536, 0537
(215) 683-0575, 0576, 0577, 0578 |
| Property Maintenance Exterior Unit | 4000 N. American St. | (215) 685-3089 |
| Fire Safety Unit | 2401 Walnut St., 5th floor
and 9359 Krewstown Rd. |
(215) 685-2596, 2597
(215) 685-0535 |
| Proactive Rental Inspections Unit | 2401 Walnut St., 5th floor | (215) 685-1510, 1511, 1512, 1513 |
| Business Compliance Unit | 1512-14 Cecil B. Moore Ave. | (215) 686-2414 |
| Nuisance Property Unit (NPU) | 2401 Walnut St., 5th floor | (215) 686-2515 |
| Vacant Property Unit | 4000 N. American St. | (215) 686-2635 |
Map of all locations
- Inspection, Safety, and Compliance Unit offices
- Quality of Life Unit offices
Notice of completed repairs
For emergency repairs, submit the notice of completed repairs form to the Department of Licenses and Inspections (L&I) or call 311 or (215) 686-8686 if outside Philadelphia.
Refer to construction and repair permits for more information about emergency repair procedures.
License questions
For help navigating eCLIPSE with submitting your license application, you can engage in a Chat session. The Chat hours are between 9:00 a.m. to 1:00 p.m.
To speak with a License Issuance agent, you must schedule a virtual or in-person appointment.
For all other licensing questions, submit an online request to the Department of Licenses and Inspections (L&I) . You will receive a response within 2 business days.
For general questions, call 311 or (215) 686-8686 if outside Philadelphia.
Permit and code questions
| Resources | Description |
|---|---|
| In-Person appointment | Submit paper applications.
Plan pick-up. Copy requests. |
| Virtual appointment | Assistance with filing new electronic applications, including make-safe permits and permit fee waivers.
Questions about electronic application rejection (prior to examiner review). |
| Chat session
(9:00 a.m. – 1:00 p.m.) |
For help navigating eCLIPSE. |
| Plans examination appointment | Request a flood protection scoping meeting.
Request a multi-phased project scoping meeting. Schedule an appointment with an L&I examiner to discuss additional information requested on an open application. |
| Preliminary review | Request a preliminary project meeting or a preliminary plan review. |
| Mobile Non-Medical Service Provider Permit | To request a copy of your permit, email QOLNonMedServiceProvider@phila.gov. |
Online help form |
Code and processing questions.
Request a release on a permit issuance hold. Status of a late review. Other permit related questions. |
| 311
(215) 686-8686 if outside Philadelphia |
For general questions. |
Property
certifications
For property certification questions, submit an online request to the Department of Licenses and Inspections (L&I).
Appeals
For questions about Board of Building Standards (BBS), Plumbing Advisory Board (PAB), and Board of Licenses and Inspections Review (BLIR) appeals, call (215) 686-2419, -2427, -2428, or email BoardsAdmin@phila.gov.
You can also mail comments to:
Boards Administration
1401 John F. Kennedy Blvd., 11th Floor
Philadelphia, PA 19102
To file an appeal with the BLIR, BBS, or PAB, you must schedule an in-person appointment.
Dangerous and unsafe buildings
In the case of an emergency, call 911.
For other inquiries about dangerous or unsafe buildings, email Stephen.Gallagher@phila.gov or call (215) 686-2480 during normal business hours.
For non-emergency inquiries, you can also call 311 or (215) 686-8686 if outside Philadelphia.
Vending
For questions about vending, call (215) 686-2414 or email Vending@phila.gov.
Vacant properties
For vacant property questions, email VacantPropertyUnit@phila.gov
Nuisance properties
For nuisance property questions, call (215) 686-2515 or email NuisancePropertyUnit@phila.gov.
Property abatement bills
If a property violation is abated using City funds, the property owner is billed for this work.
For a copy of the original invoice that includes details about work done at a property, email LIebills@phila.gov. Original invoices will not list any accrued interest or penalty charges.
To view or pay the invoice, including any interest and penalty charges, visit the Philadelphia Tax Center. Navigate to the “Property” section, then select “Search for a property” to find invoices, liens and debts, and to make a payment.
Audits and investigations
For audit and investigation questions, call (215) 686-2499 or email AIU@phila.gov.
Litigation
Questions
For questions about subpoenas, the Tax Review Board, right-to-know requests, and Municipal Court or Equity Court, call (215) 686-1441/1442.
File a right-to-know request
Refer to the City’s Open Records Policy for instructions on how to file a right-to-know request.
Unlicensed
contractors
To report unlicensed contractors or unpermitted work, use 311’s online form or call 311. If you’re outside Philadelphia, call (215) 686-8686.
After you’ve filed a report with 311, you can submit more information to addinfoli@phila.gov. Include the 311 case number, address where work is being done, and your phone number or email address.
Complaints or
general information
For complaints or general information, use 311’s online form or call 311. If you’re outside Philadelphia, call (215) 686-8686.
Media inquiries
For media inquiries, contact the Mayor’s Communications Office at Press@phila.gov.