The Department of Streets repairs potholes and other damage to Philadelphia’s streets. You can report street defects by calling 311 or using our online form. You’ll be asked to describe the defect, including:
Its exact location.
Its size and shape.
Whether any water or gas is escaping from the defect.
If possible, include pictures of the pothole or street damage with your request. Your description of the street defect can help the City address the problem more quickly.
Ditches are man-made holes in the street. They are usually square or rectangular with defined edges.
A trench is a type of ditch. Often, they’re dug by a utility company for the placement of pipes or other infrastructure.
Utilities are typically responsible for keeping their ditches safe and restoring the street when their work is complete.
For work by the City, the Department of Streets is responsible for repairing this kind of street damage. From July 1 to Nov. 30, the response time is 45 business days. From Nov. 30 to June 30, the Department of Streets will keep the ditch in safe condition until permanent repairs can be completed.