• Medical, police, or fire emergencies: call 911 
• National Suicide & Crisis Lifeline: call or text 988
• SEPTA Transit Police: call (215) 580-8111 or text-a-tip to (215) 234-1911
• Submit a tip to the Philadelphia Police Department.
• Non-emergency and City service information: visit Philly311’s website or call 311
• Find a police district.
• Find a fire station.

Whenever you go to a big event, keep these tips in mind to ensure the safety of yourself and others:

• Look for the nearest exit and alternative options. If you’re with a group, discuss an emergency meet-up location in case you get separated.
• If bringing children, ensure they wear bright colors or distinctive clothing. Take a picture of them before leaving and email it to yourself. Write your phone number on a bracelet, on their wrist, or on a piece of paper in their pocket.
• If you see something suspicious, report it right away. See Something Send Something (See Send) is a nationwide suspicious activity reporting (SAR) tool for citizens to help in the fight against terrorism. Download the See Something Send Something app.

For more information, go to the Office of Emergency Management’s safety guide for special events.

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If you or someone you know is in immediate danger, call 911. To contact the National Human Trafficking Hotline:

• Call (888) 373-7888 (phone interpretation services are provided).
• Send a text to 233733.
• Use the hotline website’s live chat.

• Residents can apply to close their street for a block party. This application requires signatures from your neighbors and is permitted by the Streets Department. You can contact the Streets Department at (215) 686-5500 or (215) 686-5502 Monday through Friday, between 9 a.m. and 2 p.m.
• For larger events in business corridors, including street festivals, a Special Event Application may be required and is permitted by the Office of Special Events. You can contact the Office of Special Events at (215) 686-3488.
• For events taking place in Parks & Recreation sites, such as parks, fields, or rec centers, you need permits from Philadelphia Parks & Recreation.

• StreetsSmartPHL is your go-to portal for viewing information about Streets Department activities. Residents can get up-to-date information on:
  • Street and sidewalk closure permits.
  • Paving operations.
  • Trash and recycling collection.
• The Office of Special Events has a list of event-related road closures on its website. For large-scale events with multiple road closures, parking restrictions, and public safety measures, a formal press release will be published and available on this page.
• If you’re traveling via highways or local streets, check the Pennsylvania Department of Transportation (PennDOT) real-time traffic map for current conditions, including detours and closures.

• The City will continue to provide day-to-day services for residents throughout the summer during major events. Additional sanitation services and resources will be made available during peak summer months in anticipation of increased visitor traffic. 

• If you have any issues with your city services, please contact 311. 

• Philadelphia’s FIFA Fan Festival™ is free and open to the public for all 39 days of the FIFA World Cup 2026™, running June 11 – July 19 at Lemon Hill in East Fairmount Park. 

• Philadelphia’s FIFA Fan Festival™ hours of operation are available online by visiting phillyfwc26.com/fifa-fan-fest. 

• In partnership with the Philadelphia Visitor Center and Visit Philly, Philadelphia Parks and Recreation and the Office of Special Events will be establishing Hospitality Hubs at key locations along the walking routes to and from City Hall and the FIFA Fan Festival. 

• These Hubs will offer residents and visitors access to informational resources, wayfinding materials, shaded areas, refillable water stations, and restrooms. More information will be announced in the coming weeks – check back soon.  

• For more information about general public tickets and ticket sales, please visit FIFA.com/tickets. 

• For additional questions related to ticketing, including accessibility and parking, please visit the official FAQ Sheet.