Streets, sidewalks & alleys
You can report a variety of problems to 311, including:
Potholes and street damage.
Street light outages.
Philly311 will direct your issue to the correct department. Once you’ve submitted your service request, you can track its progress.
Report a problem
Inside Philadelphia, call 311.
Outside Philadelphia, call (215) 686-8686.
The contact center answers calls from 8 a.m. to 8 p.m., weekdays.
Walk into the 311 contact center located in:
1400 John F. Kennedy Blvd.
Philadelphia, PA 19107
The center is open to walk-ins from 8 a.m. to 4 p.m, weekdays.
If you have any questions, call 311 or email
firstname.lastname@example.org. Call (215) 686-8686 if you are outside Philadelphia.