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COVID-19 information: The City's Business Activity and Stay at Home Order is in effect until further notice. For the latest information, visit phila.gov/COVID-19. Text COVIDPHL to 888-777 to receive updates to your phone.
In effect: 10:15 a.m. on Tuesday, March 17 until further notice

Division of Housing and Community Development

Get help with utilities

Utility costs are often a challenge for families with a limited budget. These programs and services can help you pay your utility bills.

Services

Water bill customer assistance

How to apply for assistance on your water bill based on income, age, or a special situation that is making it hard to pay your water bill.

Get help paying your utility bills

How to get help if you’re in danger of getting your utilities shut off or going without heat in your home.

Get emergency home heater repairs

Emergency home heater repairs for those who are eligible.

Get advice to reduce utility costs

At a Neighborhood Energy Center, residents can get advice on how they can reduce energy costs.

Programs

A woman and child smiling at the camera.

Utility Emergency Services Fund (UESF)

Assisting households having difficulty paying their utility bills.
A man workers on a heating unit.

Heater Hotline Program

Providing emergency heater repairs for low-income homeowners.

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