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City of Philadelphia

Welcome to Philly 311

Track a Service Request

Enter a 311 case number to see the status of your request:

For Emergencies Dial 9-1-1.

Philly311's goal is to provide world-class service for all our channels-phone, email, mobile, web and social media. When you submit a service ticket we aim to deliver you timely updates and accurate information. By working closely with city departments, we develop valuable insights that help to improve our city.    

You can submit issues twenty-four-seven  via our web page or mobile application. You can also reach our customer service team from 8am to 8pm by calling our center Monday through Friday. And of course we love to hear from you on our social media channels or email us at


Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. You can reach our customer service team on the phone from 8 a.m. to 8 p.m. Monday through Friday.

Walk-in Center:

Our Walk-in Center is open Monday-Friday from 8:15AM-4:15PM excluding City holidays. You can find us in Room 167 of City Hall, located at Broad and Market Streets. The closest entrance to 311 is on the West side of City Hall.

Mobile App:

Download our free Mobile App to:

  • Report an issue or a submit a service request
  • Track status updates for requests you submitted
  • Look at nearby community requests
  • Look up frequently asked information
  • Find property history information
  • Use our language translation to submit and track requests in 6 of the most popular languages in Philadelphia

The first civic engagement app to offer language translations; 6 of the most popular languages spoken in Philadelphia.