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Since Rosetta joined the City in 2008, she created the Customer Service Leadership Academy, an in-house training program for city employees; the Neighborhood Liaison Program, a community empowerment program within Philly311; the Citizens Engagement Academy, a curriculum of presentations to teach and encourage citizens to become civically active; and Customer Service Officers program, a program trains and advises senior management staff on strategies to achieve customer services goals and performance objectives within their organizations.
For her community programs, the City of Philadelphia has been designated a Citizen’s Engaged Community by the Public Technology Institute from 2010-2012. Rosetta also oversaw the implementation and launch of the Philly311 Mobile App which received City Paper’s 2012 Big Vision Award in the category of Government and Politics. She is currently spearheading the efforts to implement a new City of Philadelphia 311 Customer Relationship Management (CRM) system.
Prior to working for the City, Rosetta served as Vice President of Client Services for TeleManagement Group Services and Assistant General Manager for the City of Lakeland, among other executive-level positions within the private sector. Rosetta graduated with a Bachelor of Science in Finance and a Master of Business Administration (MBA) degrees
Most recently Rosetta was named to Huffington Post’s Top 100 Most Social Customer Service Pros on Twitter. She also currently serves on the Board of Directors for the American Heart Association Southeastern Philadelphia in addition to various other charitable and community advisory boards.