Philly311 - Learn More

Provide the public with quick, easy access to all City of Philadelphia government services and information while maintaining the highest possible level of customer service.
Assist agencies and departments improve service delivery by allowing them to focus on their core missions and manage their workload efficiently.
Provide recommendation into ways to improve City government through accurate, consistent measurement and analysis of service delivery citywide.

Philly311 will:

Connect You - Provide directory assistance to connect you directly to City employees and City departments. View Process Here

Answer Your Questions - We have the critical answers you need about important City services through our information services system. View Process Here

Deliver You Faster Services - Customer Service Specialists are trained to assist you in obtaining City services. They will transfer your service request to the relevant department and track your request until the problem is solved. View Process Here

Update You on Special Events - 3-1-1 is the number to call if you need information about special events hosted by the City of Philadelphia.

Philly311 and Performance Management: Philly311 provides data and support for the City’s monthly PhillyStat meetings. PhillyStat is a bi-weekly meeting where the Mayor, the Managing Director and other City officials focus on data-driven, real-time problem solving - one City Department at a time. For more information on PhillyStat, click here.

Rosetta Carrington Lue

Deputy Managing Director / 311 Contact Center

Rosetta Carrington Lue brings fifteen (15) years of knowledge in business operations and senior leadership to the position of Deputy Managing Director overseeing the implementation and integration of the 311 Contact Center Operations for the City of Philadelphia. She has professional hands-on experience and extensive knowledge in operations management in both the private and public sectors. Her focus is setting strategy, implementing and operating core business processes, performance management, and leading extensive change management initiatives to drive optimal performance results.

She is also a recognized as an expert in the areas customer support operations, marketing and new business development across diverse industries to include domestic and international markets. She has a Master of Business degree in Management and Bachelor of Science degree in Finance.