Coronavirus Disease 2019 (COVID-19)

Support for residents

Learn about key services and support that are available to residents during COVID-19.

Topics include:

Status of City services

COVID-19 has affected the delivery of many City services. Go to the service updates page for information on:

  • Access to City buildings.
  • Licenses, permits, and inspections.
  • Trash and recycling.
  • Other core services.

View the City’s service updates


COVID-19 testing and information

COVID-19 testing sites

Many COVID-19 testing sites are available throughout Philadelphia, including some that are operated by the City. Before you go, learn about who should get tested.

View the COVID-19 testing sites map


Greater Philadelphia coronavirus helpline

Call (800) 722-7112 to access the Greater Philadelphia coronavirus helpline. This free, 24/7 helpline is staffed by trained health care providers who can answer your questions about COVID-19.


Health and safety

Mental and behavioral health services

For free, online behavioral health screening and resources, visit Healthy Minds Philly.

The Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) also offers services related to mental health, intellectual disability, and addiction.

Type of support Provider Phone
Mental health crisis support Mental Health Delegate hotline (215) 685-6440
Mental health and addiction services Community Behavioral Health (888) 545-2600
Opioid treatment support NET Community Care (844) 533-8200
(215) 408-4987
Intellectual disability services Division of Intellectual disAbility Services (215) 685-5900

Free pregnancy, baby, and toddler supports

Are you pregnant or caring for an infant or toddler? Free supplies and other resources are available to you and your family during COVID-19.


Pennsylvania benefits programs for health insurance

  • Medicaid offers free or low-cost health insurance.
  • CHIP provides health insurance to any child in PA, with free and low cost coverage available to low-income families.

Protections from abuse and domestic violence

For help, contact:

  • The Philadelphia Domestic Violence hotline at (866) 723-3014.
  • The Women Against Abuse Legal Center at (215) 686-7082. When you leave a message, include a safe number for an advocate to return your call.

Residents can file for emergency Protection from Abuse Orders (PFAs) at any time. Go to:

Stout Center for Criminal Justice
1301 Filbert St., Room B-03
Philadelphia, PA 19107

The Women’s Law Project has information about protection from abuse orders and other domestic violence resources.


Food access

Free food and meals

The City and its partners provide free food and meals to supplement the existing food pantry network.

  • Food distribution sites offer free food for residents who are facing challenges caused by COVID-19. No ID or proof of income is required.
  • Student meal sites provide free meals for children and youth in safe spaces throughout the city.
  • Senior meal sites offer grab-and-go meals for older adults. You must contact the site to reserve your meal for pick-up.

View the food sites map


Food pantries

To find a food pantry near you:

  • Call 311. Make sure to contact the pantry in advance to confirm their hours.
  • Call the WhyHunger hotline at 1-800-5HUNGRY or visit the WhyHunger website.
  • Text your ZIP code to 1-800-548-6479 to receive a list of food pantries near you.

Food for infants

Learn how to get free baby food and other supplies during COVID-19.


Pennsylvania benefits programs for food assistance

Program Description
SNAP Offers an ongoing monthly grant for food costs. For help with your application, call BenePhilly at (833) 373-5868.
WIC Provides pregnant women, parents or caregivers of children under age 5 with healthy foods, nutrition education, and breastfeeding support.

To learn more, call North Inc. at (215) 978-6100 x38 or email phillyWIC@northwic.org.

Pandemic EBT (pEBT) Offers an extra $370 in SNAP for children who were getting free lunch at school. No application needed.

Housing and utilities

Help with housing

There are no eviction hearings or eviction lockouts in Philadelphia through Sept. 2, 2020.

Tenants concerned about potential eviction can call the Philadelphia Eviction Prevention Project at (267) 443-2500. You can also contact the Fair Housing Commission.

Homeowners concerned about potential foreclosure can call the Save Your Home Philly hotline at (215) 334-4663.

Assistance is available for those who are homeless or facing imminent homelessness. Learn how to:


Utilities

While some utility providers have suspended shutoffs, billing will continue as usual. If you’re having trouble paying your bill, your provider may be able to help.


Internet and mobile phone service

The City recognizes that having access to the internet is critical during this time of crisis. You can learn how to:

A digital navigator can help you sign up for low-cost internet, find an affordable computer, and look for classes to build your digital skills. For help, contact one of the following organizations.

Organization Neighborhood Phone
Community Learning Center North Philadelphia
West Philadelphia
(215) 426-7940
Drexel University ExCITe Center West Philadelphia (267) 217-3508
SEAMAAC South Philadelphia (215) 867-9732

Work and income

Using sick leave during COVID-19

The City has issued emergency regulations to the Promoting Healthy Families and Workplaces Act, otherwise known as the sick leave law. During COVID-19, covered employees can use accrued paid sick time for:

  • Mandated business closures.
  • Caring for children during school or childcare closures.
  • Official quarantine and self-quarantine.
  • Illness and treatment of an illness for oneself or a family member.

Employees don’t have to provide a note from a medical professional in order to use consecutive paid sick leave during COVID-19.

Employers can request sick leave compliance assistance or ask questions, and employees can find out if they are covered or request training by contacting the Office of Benefits and Wage Compliance at (215) 686-0802 or email paidsickleave@phila.gov.


Getting workers’ compensation

If you believe you may have been exposed to COVID-19 in your workplace, you may be eligible for workers’ compensation from the Commonwealth. You’ll either need to:

  • Provide medical evidence that you were exposed to COVID-19 in the workplace.
  • Show that COVID-19 is occurring more in your occupation or industry than in the general population.

You can find out more about filing for workers’ compensation due to COVID-19 from the PA Department of Labor & Industry.


Pennsylvania benefits programs for workers

If you’ve lost your job or income, you may be eligible for assistance.

Program Description
Unemployment Compensation (UC) Available for W-2 workers with a significant work history. For help applying, call Philadelphia Legal Assistance at (215) 999-6910.
Pandemic Emergency Unemployment Compensation (PEUC) Offers an extra 13 weeks of UC eligibility for people who have exhausted their benefits.
Pandemic Unemployment Assistance (PUA) A new program for those who don’t qualify for UC. This may include:

  • Self-employed, 1099, or gig workers.
  • People with limited recent work history.
  • People who have no recent work history, but who can’t start a job due to COVID-19.

If you need cash assistance, consider using COMPASS to apply for the following benefits:

Program Description
Temporary Assistance for Needy Families (TANF) Offers an ongoing cash grant. This program supports families with children and pregnant people with very little income.
TANF Diversion Program Provides a one-time cash grant equal to 1–3 months of the TANF grant amount. This program is for pregnant people or people living with their children. Applicants must have very little income and a work history within the past 180 days (including training programs).
LIHEAP Recovery Crisis Offers grants of up to $800 paid directly to utility or fuel vendor. This program is for people who are behind on heating or electric bills or who need repairs for heaters or other energy equipment.

Opportunities for essential workers

PA CareerLink® Philadelphia is connecting job seekers with employers who are hiring during COVID-19. Explore the current job opportunities and learn how to apply.


Other resources

Community resources and services

Search for community resources and programs at Community Resource Connects. Find services by ZIP code and key categories such as food, financial support, housing, and more. The site is updated daily and can be translated into multiple languages.


Resources for immigrants

The City maintains a list of resources for immigrant communities in a number of languages. For translations of important press releases, posts, and publications, see the COVID-19 translated documents.

Hate crimes based on ethnicity and fear of COVID-19 are illegal. To report incidents of hate and bias based on COVID-19, contact the Philadelphia Commission on Human Relations at pchr@phila.gov or (215) 686-4670.


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