Non-essential City of Philadelphia operations were halted on March 17, 2020. Learn about important services that are available and how to get them.
This page highlights key services and support for residents. Topics include:
- Greater Philadelphia coronavirus helpline
- Public health and safety
- Free food and meals
- Economic Impact Payments
- Protections from abuse and domestic violence
- Free pregnancy, baby, and toddler supports
- Help with housing
- Internet and mobile phone service
- Trash and recycling
- Inspections and permitting
- Resources for immigrant communities
- Additional community resources and services
Greater Philadelphia coronavirus helpline
Residents are encouraged to call (800) 722-7112 to access the Greater Philadelphia coronavirus helpline. This free, 24/7 helpline is staffed by trained health care providers who can answer your questions about COVID-19 coronavirus.
Public health and safety
City health centers
All City health centers are open and operating on regular hours. Language translation services are available.
Mental health and addiction services
The Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) offers services related to mental health, intellectual disability, and addiction. Learn how to get support from DBHIDS.
The following departments and offices are operating as usual:
- Philadelphia Police Department
- Philadelphia Fire Department
- Philadelphia Regional EMS
- Philadelphia Department of Prisons
- Office of Emergency Management (OEM)
The City’s non-emergency contact center remains open from 8:00 a.m. to 8:00 p.m Monday through Friday. You can submit a service request online or by calling 311. If you’re outside of Philadelphia, call (215) 686-8686.
Visitor access to Philadelphia Department of Prisons facilities
All inmate visits are canceled for all jails in Philadelphia County until further notice. However, the Department of Prisons is providing additional free calling time to support family contact.
Learn more about the measures being taken to protect inmates’ health and how the Department of Prisons is responding to COVID-19.
Free food and meals
The City and partners are providing free food for anyone facing challenges caused by COVID-19. Residents can pick up one box per household at a designated food site. No ID or proof of income required. These food sites are supplementary to the existing food pantry network. To find a food pantry closest to you, call 311.
Student meal sites
In addition, while schools are closed, the School District of Philadelphia is coordinating with the City’s Office of Children and Families and many other partners to provide free meals for students in safe spaces throughout the city.
View the map to find the youth meal sites and the general public meal sites.
These food sites supplement the existing food pantry network. To find a food pantry near you:
- Call 311. Make sure to call the pantry in advance to confirm their hours.
- Call the WhyHunger hotline at 1-800-5HUNGRY or visit the WhyHunger website.
- Text your ZIP code to 1-800-548-6479 to receive a list of food pantries near you.
Older adults can reserve free grab-and-go meals from locations throughout the City. Learn more about how to reserve meals for seniors.
Economic Impact Payments
In response to COVID-19, the federal government is issuing Economic Impact Payments (sometimes called “stimulus checks”) to individuals. You can check your payment status on the IRS website and get answers to common questions about the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).
Philadelphia’s Financial Empowerment Centers (FECs) can help you get your payment. For help, call (215) 563-5665.
Economic Impact Payments do not affect public charge determinations for immigrants to the U.S.
Protections from abuse and domestic violence
Legal advice and support related to domestic violence
During normal business hours, residents can call the Women Against Abuse Legal Center at (215) 686-7082 and leave a message with a safe number for an advocate to call them back.
The Philadelphia Domestic Violence Hotline remains open 24/7. For help, call at (866) 723-3014.
Protection from Abuse Orders
Residents can file for emergency Protection from Abuse Orders (PFAs) at the Stout Center for Criminal Justice. Services are available 24/7 at:
Stout Center for Criminal Justice
1301 Filbert St.
Philadelphia, PA 19107
The Women’s Law Project has information about protection from abuse orders and other domestic violence resources.
Free pregnancy, baby, and toddler supports
Are you pregnant or caring for an infant or toddler? Free supplies and other resources are available to you and your family during COVID-19.
Help with housing
Evictions and foreclosures
Governor Tom Wolf signed an executive order to prevent foreclosures and evictions until July 10. Homeowners concerned about potential foreclosure can call the Save Your Home Philly hotline at (215) 334-HOME (4663).
You can learn more about the postponements and resources to help Philadelphia renters and homeowners.
Assistance is available for those who are homeless or facing imminent homelessness. You can go to an Office of Homeless Services access point to get help finding emergency housing.
There will be no gas, electric, water, or landline phone shutoffs in Philadelphia during this crisis.
Effective March 16, 2020, water services will be restored to all delinquent residential and commercial customers. The restoration fee will be waived and customers will not be shut off for nonpayment through July 10, 2020.
All necessary operations will continue uninterrupted to ensure that residents have safe drinking water and that wastewater is treated.
Effective March 13, 2020, PGW is suspending nonpayment terminations until further notice. PGW also plans to waive new late payment charges.
Starting March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges late payment charges for all customers through July 1.
Internet and mobile phone service
Trash and recycling
Trash collection will continue on or close to schedule. To report a missed pickup, call 311.
Recycling is being collected on an every-other-week schedule through at least June 26.
Trash and recycling schedule
|Date||Type of pickup|
|Week of May 18||Trash collection only|
|Week of May 26||Trash and recycling collection*|
|Week of June 1||Trash collection only|
|Week of June 8||Trash and recycling collection|
|Week of June 15||Trash collection only|
|Week of June 22||Trash and recycling collection|
*There will be no trash pickup on Monday, May 25 due to the holiday. Trash will be one day behind all week.
Sanitation Convenience Centers
The City’s Sanitation Convenience Centers are open Tuesday through Saturday from 8:00 a.m. to 8:00 p.m.
Illegal dumping abatement
Illegal dumping cleanup continues as part of the City’s essential operations. To report illegal dumping in the act, call 911. To report illegal dumping after the fact, call 311.
Philadelphia Parking Authority (PPA)
Online payment options are available for violations. The Parking Violations Branch and PPA administrative offices are closed.
Parking enforcement will continue with an emphasis on enforcing safety violations, such as blocked entryways, fire hydrants, or crosswalks. However, meters, kiosks, and residential parking time limits will not be enforced. See the PPA website for more details.
SEPTA service has been adjusted due to changing ridership levels. For the latest information on bus, subway, and regional rail operations, check SEPTA Realtime.
Indego, the city’s bike share program, continues to operate as an essential transit option. Following guidance from the Philadelphia Department of Public Health, Indego is regularly disinfecting high-touch areas of bikes and stations when they are serviced. Visit Indego’s website for other updates.
Inspections and permitting
Resources for immigrant communities
The City maintains a list of resources for immigrant communities in a number of languages. For translations of important press releases, posts, and publications, see the COVID-19 translated documents.
Benefits and immigration status
Residents are encouraged to apply for benefits if needed, regardless of their immigration status. Public charge determinations are not affected by:
Hate crimes and COVID-19
Hate crimes based on ethnicity and fear of COVID-19 are illegal. To report incidents of hate and bias based on COVID-19, contact the Philadelphia Commission on Human Relations at email@example.com or (215) 686-4670.
Additional community resources and services
Search for community resources and programs for you and your family at Community Resource Connects. Find services by zip code and key categories such as food, financial support, housing, and more. The site is updated daily with COVID-19 updates, can be translated into multiple languages. Resources can be emailed or texted directly to you or others.