COVID-19 information: Philadelphia is in a modified, restricted green phase of reopening. For the latest information, visit phila.gov/COVID-19. Text COVIDPHL to 888-777 to receive updates to your phone.

Coronavirus Disease 2019 (COVID-19)

Services and support for residents

Getting tested

The Philadelphia Department of Public Health recommends getting tested for COVID-19 if:

  • You have been exposed to someone with COVID-19 (wait until 7 days after exposure to ensure test accuracy) OR
  • You have symptoms of COVID-19, including:
    • Cough
    • Shortness of breath OR
    • Two of these symptoms: fever, chills, muscle pain, sore throat, new loss of taste or smell
  • You have traveled to a state where there are high numbers of recent transmission.  See our travel recommendations.

If you think you should be tested for COVID-19, use our testing sites map to find locations, contact information, and other criteria for testing sites in Philadelphia.

Questions? Visit frequently asked questions about testing.


Greater Philadelphia coronavirus helpline

Residents are encouraged to call (800) 722-7112 to access the Greater Philadelphia coronavirus helpline. This free, 24/7 helpline is staffed by trained health care providers who can answer your questions about COVID-19 coronavirus.


Public health and safety

City health centers

All City health centers are open and operating on regular hours. Language translation services are available.

Mental health and addiction services

The Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) offers services related to mental health, intellectual disability, and addiction. Learn how to get support from DBHIDS.

Public safety

The following departments and offices are operating as usual:

  • Philadelphia Police Department
  • Philadelphia Fire Department
  • Philadelphia Regional EMS
  • Philadelphia Department of Prisons
  • Office of Emergency Management (OEM)

The City’s non-emergency contact center remains open from 8:00 a.m. to 8:00 p.m Monday through Friday. You can submit a service request online or by calling 311. If you’re outside of Philadelphia, call (215) 686-8686.

Visitor access to Philadelphia Department of Prisons facilities

All inmate visits are canceled for all jails in Philadelphia County until further notice. However, the Department of Prisons is providing additional free calling time to support family contact.

Learn more about the measures being taken to protect inmates’ health and how the Department of Prisons is responding to COVID-19.


Free food and meals

Food sites

The City and partners are providing free food for anyone facing challenges caused by COVID-19. Residents can pick up one box per household at a designated food site. No ID or proof of income required. These food sites are supplementary to the existing food pantry network. To find a food pantry closest to you, call 311.

Student meal sites

In addition, while schools are closed, the School District of Philadelphia is coordinating with the City’s Office of Children and Families and many other partners to provide free meals for students in safe spaces throughout the city.

View the map to find the youth meal sites and the general public meal sites.

Food pantries

These food sites supplement the existing food pantry network. To find a food pantry near you:

  • Call 311. Make sure to call the pantry in advance to confirm their hours.
  • Call the WhyHunger hotline at 1-800-5HUNGRY or visit the WhyHunger website.
  • Text your ZIP code to 1-800-548-6479 to receive a list of food pantries near you.

Older adults

Older adults can reserve free grab-and-go meals from locations throughout the City. Learn more about how to reserve meals for seniors.


Protections from abuse and domestic violence

Legal advice and support related to domestic violence

During normal business hours, residents can call the Women Against Abuse Legal Center at (215) 686-7082 and leave a message with a safe number for an advocate to call them back.

The Philadelphia Domestic Violence Hotline remains open 24/7. For help, call at (866) 723-3014.

Protection from Abuse Orders

Residents can file for emergency Protection from Abuse Orders (PFAs) at the Stout Center for Criminal Justice. Services are available 24/7 at:

Stout Center for Criminal Justice
1301 Filbert St.
Room B-03
Philadelphia, PA 19107

The Women’s Law Project has information about protection from abuse orders and other domestic violence resources.


Free pregnancy, baby, and toddler supports

Are you pregnant or caring for an infant or toddler? Free supplies and other resources are available to you and your family during COVID-19.


Help with housing

Evictions and foreclosures

Governor Tom Wolf signed an executive order to prevent foreclosures and evictions until July 10. Homeowners concerned about potential foreclosure can call the Save Your Home Philly hotline at (215) 334-HOME (4663).

You can learn more about the postponements and resources to help Philadelphia renters and homeowners.

Homeless services

Assistance is available for those who are homeless or facing imminent homelessness. You can go to an Office of Homeless Services access point to get help finding emergency housing.


Utilities

There will be no gas, electric, water, or landline phone shutoffs in Philadelphia during this crisis.

Philadelphia Water Department (PWD)

Effective March 16, 2020, water services will be restored to all delinquent residential and commercial customers. The restoration fee will be waived and customers will not be shut off for nonpayment through July 10, 2020.

All necessary operations will continue uninterrupted to ensure that residents have safe drinking water and that wastewater is treated.

Philadelphia Gas Works (PGW)

Effective March 13, 2020, PGW is suspending nonpayment terminations until further notice. PGW also plans to waive new late payment charges.

PECO

Starting March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges late payment charges for all customers through July 1.


Internet and mobile phone service

The City recognizes that having access to the internet is critical during this time of crisis. You can learn how to:

Contact a digital navigator

A digital navigator can help you sign up for low-cost internet, find an affordable computer, and look for classes to build your digital skills. For help, contact one of the following organizations.

Organization Neighborhood Phone
Community Learning Center North Philadelphia
West Philadelphia
(215) 426-7940
Drexel University ExCITe Center West Philadelphia (267) 217-3508
SEAMAAC South Philadelphia (215) 867-9732

Transportation

Philadelphia Parking Authority (PPA)

Online payment options are available for violations. The Parking Violations Branch and PPA administrative offices are closed.

Parking enforcement will continue with an emphasis on enforcing safety violations, such as blocked entryways, fire hydrants, or crosswalks. However, meters, kiosks, and residential parking time limits will not be enforced. See the PPA website for more details.

SEPTA

SEPTA service has been adjusted due to changing ridership levels. For the latest information on bus, subway, and regional rail operations, check SEPTA Realtime.

Indego

Indego, the city’s bike share program, continues to operate as an essential transit option. Following guidance from the Philadelphia Department of Public Health, Indego is regularly disinfecting high-touch areas of bikes and stations when they are serviced. Visit Indego’s website for other updates.


Inspections and permitting

Licenses and Inspections (L&I) continues to provide core services. Online permitting is now available through the eCLIPSE platform.

Learn more about the available L&I services.


Resources for immigrant communities

The City maintains a list of resources for immigrant communities in a number of languages. For translations of important press releases, posts, and publications, see the COVID-19 translated documents.

Benefits and immigration status

Residents are encouraged to apply for benefits if needed, regardless of their immigration status. Public charge determinations are not affected by:

Hate crimes and COVID-19

Hate crimes based on ethnicity and fear of COVID-19 are illegal. To report incidents of hate and bias based on COVID-19, contact the Philadelphia Commission on Human Relations at pchr@phila.gov or (215) 686-4670.


Additional community resources and services

Search for community resources and programs for you and your family at Community Resource Connects. Find services by zip code and key categories such as food, financial support, housing, and more. The site is updated daily with COVID-19 updates, can be translated into multiple languages. Resources can be emailed or texted directly to you or others.


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