The Gas Commission provides access to its public records in accordance with Pennsylvania’s Right To Know Law, the Philadelphia Home Rule Charter, and the City of Philadelphia’s Open Records Policy.

Complete the standard Right-to-Know form

To submit a request, follow the instructions listed in the Open Records Policy. The Policy includes contact information, forms, and steps to submit a Right-to-Know request.

To participate in a public meeting, submit questions and comments using the online public comment form. All forms should be submitted by 9 a.m. on the day of the meeting.

Questions and complaints about a gas bill

If you have a question or complaint about a gas bill, payment agreement, shut-off notice, or any other customer issue (including PGW rates and service rules), contact PGW directly:

• Online: www.pgworks.com
• By phone: (215) 235-1000

If you aren’t able to resolve your complaint with help from PGW, contact the Pennsylvania Public Utility Commission (PUC):

• Online: www.puc.pa.gov
• By phone: 1 (800) PUC-1110 (for bills or service complaints) or 1 (800) 692-7380 (for shut-off notices or complaints)

Other contacts

• City of Philadelphia Department of Human Services
• Pennsylvania Office of Consumer Advocate
• Pennsylvania Low-Income Home Energy Assistance Program (LIHEAP)
• Community Legal Services Energy Project (Note: Community Legal Services serves as the Public Advocate, representing the interests of PGW residential customers in budgetary and other matters before the Gas Commission.)
• Energy Coordinating Agency of Philadelphia
• Utility Emergency Services Fund

Here’s where you should direct your gas-related questions: