The City of Philadelphia is committed to ensuring that all people, regardless of language, have access to City services and information.
Phila.gov uses a combination of human and smart machine translation to translate website content into Spanish and Simplified Chinese. This hybrid approach provides extensive, high-quality translated content to over a quarter of a million residents.
At present, we’re employing Google Translate to perform translations dynamically for other languages. More languages will be added to the site through our hybrid approach in the future.
Use this form to rate the translated content on the previous page. Your feedback helps us make improvements to translation quality.
City department provides services in other languages free of cost when needed and requested by a resident. The way departments serve LEP individuals is outlined in their language access plans.
In addition to bilingual staff, language access services offered by the City may include:
Tell the operator your location and the language you need. Do not hang up while waiting for an interpreter.
If you feel we’ve been unable to serve you because of language barriers, the Office of Immigrant Affairs may be able to provide additional assistance.
To access this assistance, you must file a formal complaint.
The City uses professional services to provide quality translations, but we understand that this process cannot always guarantee an exact translation. Please refer to the English version of the site if there are any questions about the accuracy of a translated version.
Further, some site content cannot be translated. This includes applications, graphics, photos, and PDFs.