The City of Philadelphia is committed to ensuring that all people, regardless of language, have access to City services and information.
In 2015, Philadelphians voted to amend the Home Rule Charter to require all City agencies to provide language access services.
The Office of Immigrant Affairs manages Language Access Philly, the City’s language access program that oversees language access policies and language services. Individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English can be considered limited English proficient, or "LEP." Language Access Philly ensures that City departments can communicate with people with limited English proficiency (LEP).
In addition to bilingual staff, language access services offered by the City may include:
- Interpretation over the phone.
- Interpretation in person.
- Translation of documents.
By providing interpretation and translation, Language Access Philly helps improve communication between Philadelphians and City government.