The City’s website is an important resource for Philadelphians to find the information they need for their everyday lives. On the site, residents can stay updated on City services, trash and recycling collection schedules, job postings, events, and so much more. is a vital tool, and we continue to improve the user experience.  In fact, visitors to the site will notice some important enhancements happening soon. 

Language accessibility a top priority 

We are making room for major changes to improve language accessibility for non-English speakers and readers. Next year, will feature native translations in multiple languages. The team is piloting translations for key areas of the site in Spanish and Chinese, to start. To help support these important improvements, we’ve also been working on several new features.  

Updated main menu with a new Tools feature visitors will see the biggest change to the site’s information architecture and global navigation since it launched in 2018, including the addition of a new Tools section. Through the Tools menu, users can access the City’s collection of web applications, digital maps, guides, and more through a single page.  The goal of this project is to ensure that an even wider audience of Philadelphians will be able to access the written content, as well as the digital tools, they need online at the City’s website. 

This project is made possible, in part, through the Operations Transformation Fund, and is a collaborative effort between the Office of Innovation and Technology and the Office of Immigrant Affairs.