Taxpayers and water customers can now:
- Schedule an in-person appointment to make payments at the Municipal Services Building (MSB). No walk-ins are accepted. You must have an appointment confirmation before your arrival to MSB.
- Request a telephone call back from a Revenue representative about City taxes or about your water bill.
- Get an in-person appointment with a Law Department representative by calling (215) 686-0500.
- Call our tax information hotlines between 8 a.m. and 7:30 p.m., Monday to Friday.
|Systems||Our online system recently experienced technical issues that disrupted all electronic tax payments. If you attempted to pay and were unable, please try again. Additionally, the Department is waiving all interest and penalty charges for payments made before Thursday, January 21. There is no need to contact us. We apologize for this inconvenience.|
What we do
The mission of the Department of Revenue is the timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges.
The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities.
The Department of Revenue also administers the City’s many tax and assistance programs.
Annual and monthly Use & Occupancy (U&O) Tax returns for 2021 are now available on the City’s eFile/ePay website. You can now file and pay U&O Tax as before. Annual U&O Tax filers also have the option to change to monthly returns.