Discounts & assistance
The Water Revenue Bureau (WRB) and the Philadelphia Water Department (PWD) offer a number of water bill assistance options for qualifying customers. You can apply for all of the available options using one application.
If you’re having trouble paying your water bill, you can arrange a payment agreement with the Water Revenue Bureau.
You can contact the Water Revenue Bureau about stopping or restoring your water service or preventing a water shutoff from happening. Shutoff protections are available for a number of reasons, including a medical situation.