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For water customers

If you have trouble paying your water bill, you may be eligible for a program that will offer a discount or payment plan.

Discounts & assistance

Water bill customer assistance

The Water Revenue Bureau (WRB) and the Philadelphia Water Department (PWD) offer a number of water bill assistance options for qualifying customers. You can apply for all of the available options using one application.

Payment plans

Water bill payment plans

If you’re having trouble paying your water bill, you can arrange a payment agreement with the Water Revenue Bureau.

Water shutoffs

Water shutoffs

You can contact the Water Revenue Bureau about stopping or restoring your water service or preventing a water shutoff from happening. Shutoff protections are available for a number of reasons, including a medical situation.