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City of Philadelphia

Access to Benefits


Our mission is to provide leadership that strengthens and coordinates the City's anti-poverty efforts on behalf of its most vulnerable citizens and communities.


Our vision is a diverse, prosperous, and vibrant Philadelphia where all citizens are treated with dignity and respect — a city where the impacts of poverty are acknowledged and action is taken to support those most in need.

Even though the social safety net is badly frayed, some government benefits are available to alleviate poverty’s worst effects. Too many Philadelphians do not take advantage of them.

One out of every five eligible residents is not receiving nutritional assistance under the Supplemental Nutrition Assistance Program (SNAP) or receiving the extra cash available to the working poor under the Earned Income Tax Credit (EITC). About 15 percent of adults and 5 percent of children in Philadelphia lack health insurance, even though many of them would likely qualify for public options.

When individuals and families don’t receive benefits, not only do they suffer, but the economy of Philadelphia as a whole is deprived of millions of dollars in resources.

Accessing benefits requires users to navigate a needlessly complicated and time-consuming system. Different programs require duplicated forms, different documents, and trips across town to several offices. Cultural and language barriers present another impediment.


Working together, CEO and partners will establish outreach centers in existing community sites that employ staff familiar with neighborhood culture and language to offer consistent, customized access to benefits and resources. The outreach centers will utilize a single application and assessment tool and also link consumers to physical and behavioral health, social, and employment services. In addition, community organizations will be used to provide access to benefits and services. A common database or technology will be created to collect and store clients’ paperwork. CEO and partners will facilitate a more coordinated system of emergency food distribution. CEO will also help ensure access to photo identification.

Signs of Success

  1. Requests for proposals issued and four outreach centers in different areas of the city up and running.
  2. Increased number and percentage of low-income households with higher income or assets as a result of accessing public benefits.
  3. 2,000 more emergency group meals served daily.
  4. Pilot site identified to test best practice strategies to provide social services at group meal sites.

Contact Us

Office of Community Empowerment and Opportunity
1234 Market Street
16th Floor
Philadelphia, Pa. 19107