April Customer Testimonials

Everything went quickly.        
Monday, April 02, 2012

Philly 311 always helps answer my questions.         
Monday, April 02, 2012

I am satisfied with how the agent helped me, very informative.
Monday, April 02, 2012

I have no complaints. My call went well.        
Monday, April 02, 2012

I am happy with my results from Philly 311.  
Monday, April 02, 2012

My call went really well.          
Monday, April 02, 2012

Philly 311 does a great job.    
Monday, April 02, 2012

I am satisfied and will call again when I need information.    
Monday, April 02, 2012

My agent was very quick and professional.   
Monday, April 02, 2012

I would refer my friends to Philly 311.
Monday, April 02, 2012

Philly 311 handled my issue with timeliness and professionalism.  
Monday, April 02, 2012

I was very pleased with my 311 service. My issue was handled.     
Monday, April 02, 2012

Overall, I was completely satisfied.   
Monday, April 02, 2012

Philly 311 is always helpful.   
Monday, April 02, 2012

My call was handled quickly. I like that.          
Monday, April 02, 2012

I received answers to all of my questions.    
Monday, April 02, 2012

Philly 311 is always informative.        
Monday, April 02, 2012

The person seemed very polite, and professional.   
Tuesday, April 03, 2012

Every time I call they get to the point to resolve my problems. I always call and I have no complaints.      
Tuesday, April 03, 2012

She was very professional    
Tuesday, April 03, 2012

My call was handled a lot faster than prior times that I have called 311       
Tuesday, April 03, 2012

Everything was great!
Wednesday, April 04, 2012

The agent was very good, very nice, just waiting for a response to my question.    
Wednesday, April 04, 2012

I just needed to be transferred over to Philly dispatch and they were able to help me out.
Wednesday, April 04, 2012

Is Philly 311 hiring? And yes, they helped me out a lot.         
Wednesday, April 04, 2012

He was great!
Wednesday, April 04, 2012

She did a good job     
Wednesday, April 04, 2012

She was very polite.   
Wednesday, April 04, 2012

They were very good.
Wednesday, April 04, 2012

It was great    
Wednesday, April 04, 2012

It is a good service I call all the time. 
Thursday, April 05, 2012

Helpful!           
Thursday, April 05, 2012

It's a good service.     
Thursday, April 05, 2012

I had a very good experience. Her name was Virginia and she was great just wonderful.   
Thursday, April 05, 2012

I'm very happy with the service.         
Thursday, April 05, 2012

They tried to help me the best that they can.
Thursday, April 05, 2012

They were helpful I have used it I the past and I will continue to use this service.    
Thursday, April 05, 2012

I'm just glad that 311 were able to help me yesterday and I'm glad that this service is available to help us.           
Thursday, April 05, 2012

Thank you.     
Thursday, April 05, 2012

They were very helpful           
Thursday, April 05, 2012

I was satisfied with the person that was helping me but I don’t think they understood the question that I was trying to ask.    
Thursday, April 05, 2012

It was my first time calling and I was satisfied.         
Thursday, April 05, 2012

I appreciate the service.         
Thursday, April 05, 2012

It was good I actually thought that my call was going to take long but it didn't.         
Thursday, April 05, 2012

She was very friendly, courteous, and on point.        
Thursday, April 05, 2012

It was good.    
Thursday, April 05, 2012

It was good I got all the information I needed.
Thursday, April 05, 2012

Absolutely!     
Thursday, April 05, 2012

It was very good!        
Thursday, April 05, 2012

It was good. They helped me a lot.    
Thursday, April 05, 2012

Thank you!     
Thursday, April 05, 2012

He was good! 
Thursday, April 05, 2012

She was great!          
Thursday, April 05, 2012

She was great in all aspects.
Thursday, April 05, 2012

I was happy. She really gave me information that I needed and didn't give me a hard time.
Thursday, April 05, 2012

Everything was good.
Thursday, April 05, 2012

I appreciate the service and information that they gave me. 
Thursday, April 05, 2012

She pointed me in the right direction.
Thursday, April 05, 2012

I like how the person stayed with me. I was waiting for the train, and the train was actually pulling in so it was hard to hear me. Yet that person waited, and didn't hang up on me.
Thursday, April 05, 2012

The agent was polite but I feel like he could have helped me out more.       
Thursday, April 05, 2012

Every time we call the agents are very professional and always give us accurate information.
Thursday, April 05, 2012

When I called yesterday my experience was good but sometimes when call I don’t get an answer.
Thursday, April 05, 2012

I'm cool with it.           
Tuesday, April 10, 2012

It got resolved!           
Tuesday, April 10, 2012

Very nice! Very helpful, and they connected me to the department that I needed.   
Tuesday, April 10, 2012

It was very good. All the information that I got was dead on. 
Tuesday, April 10, 2012

Definitely!       
Tuesday, April 10, 2012

Philly 311 is an awesome service. I'll be even happier when that van has been towed away.
Tuesday, April 10, 2012

They were very nice and I didn't have a problem with them. 
Tuesday, April 10, 2012

She was really helpful
Tuesday, April 10, 2012

The 311 agent was helpful, polite, and patient. Awesome!   
Tuesday, April 10, 2012

She was terrific. She was great.       
Tuesday, April 10, 2012

I've called Philly 311 a few times, and you guys are always quick and efficient.      
Tuesday, April 10, 2012

She was very helpful. 
Tuesday, April 10, 2012

Everything that I have ever called to report has been taken care of right away.       
Wednesday, April 11, 2012

The woman that I spoke to had all the information that I needed.     
Wednesday, April 11, 2012

It was good.    
Wednesday, April 11, 2012

It was a good service.
Wednesday, April 11, 2012

She was very helpful and pleasant. She even went out if her way to make an extra phone call for me. Wednesday, April 11, 2012

The problem that I was calling about has already been resolved.    
Wednesday, April 11, 2012

Najeeb was really nice.          
Wednesday, April 11, 2012

She was very helpful... she gave me all the right information that I need.    
Wednesday, April 11, 2012

The service was really good. Thank you.      
Wednesday, April 11, 2012

Everything was great.
Wednesday, April 11, 2012

He did all that he could to help me.    
Wednesday, April 11, 2012

The service could be streamlined if they just posted a directory for city officials and city departments on the website.           
Wednesday, April 11, 2012

She was very good.   
Wednesday, April 11, 2012

Pleased!!       
Wednesday, April 11, 2012

The service was excellent, outstanding. The young man I spoke to really seemed concerned about my problem and did his best to help me get it resolved.          
Wednesday, April 11, 2012

The problem property was cleaned up in 3 weeks. Thank You        
Wednesday, April 11, 2012

Very informative and polite!   
Wednesday, April 11, 2012

She was very helpful. She gave me all the information that I needed.          
Wednesday, April 11, 2012

The service was very good.   
Wednesday, April 11, 2012

It was a good experience.      
Wednesday, April 11, 2012

He was very efficient. 
Wednesday, April 11, 2012

I have no complaints about the 311 agents... every time I call they are professional and polite and they try their best to get their jobs done right.    
Wednesday, April 11, 2012

Delighted with the service      
Wednesday, April 11, 2012

She was great. I just had to wait a little while to get to the Tax department, I guess that it’s because it’s that time of year. But she was great.        
Wednesday, April 11, 2012

She was very helpful, intelligent, and patient with me who is very rare because usually when I call information centers they have no patience and usually don't have all the correct information    
Wednesday, April 11, 2012

The person who answered the phone gave me all of the accurate phone numbers that I was calling for. Very professional!  
Wednesday, April 11, 2012

She was on point with everything that I asked her for. I needed a few different numbers and she gave them to me.           
Wednesday, April 11, 2012

She was very kind.     
Wednesday, April 11, 2012

I'll feel even better about it when the Streets department actually comes and fixes the light, but she was very nice.           
Wednesday, April 11, 2012

Great service for the city wishes they more people to help. 
Wednesday, April 11, 2012

The staff is very friendly and listens. 
Wednesday, April 11, 2012

Was very courteous as soon as I walked in I was helped right away.          
Wednesday, April 11, 2012

Everything was fine. She was very helpful.   
Wednesday, April 11, 2012

I am getting my house exterminated thanks to Charlissa. "God is good"     
Wednesday, April 11, 2012

Really good services
Wednesday, April 11, 2012

Whomever she transferred me to, I was able to get all the information that I needed. They were very helpful.      
Wednesday, April 11, 2012

Courteous and polite! Knowledgeable about the issue and helpful  
Wednesday, April 11, 2012

Respectable, Friendly, and Helpful
Wednesday, April 11, 2012

I was calling because I needed a recycling bin, and they gave me the information for the place on Domino Lane. They gave me the information I needed, and everything was good. 
Wednesday, April 11, 2012

Everything was good. I asked her a question about when was my trash due to be picked up and she was able to answer my question right away.        
Wednesday, April 11, 2012

I just want to thank the 311 service because it gave me accurate information and I was able to be where I had to be on time.          
Wednesday, April 11, 2012

I was happy with the information she gave me.        
Wednesday, April 11, 2012

The service was great once I finally got through, but the wait time was horrible.     
Wednesday, April 11, 2012

It was a great resource. If it was not for the 311 service I would not have been able to get the help that I needed for my bills to avoid a shut off. I’m hoping that this service stays available to us for a long time.          
Wednesday, April 11, 2012

I appreciate having a direct number for the city and I am just hoping that our street lights repaired soon.  
Wednesday, April 11, 2012

She was very kind and she did her job as I will have expected to be done.  
Wednesday, April 11, 2012

The person that I spoke to really knew what they were talking about and knew what information to give me.        
Wednesday, April 11, 2012

I was satisfied.           
Thursday, April 12, 2012

It was fine.      
Thursday, April 12, 2012

It was good.    
Thursday, April 12, 2012

It was very informative and helpful     
Thursday, April 12, 2012

I got what I needed so that was good.           
Thursday, April 12, 2012

It was my first time using 311 and it was good. She explained everything to me.     Thursday, April 12, 2012

I am always satisfied. I call all the time.         
Thursday, April 12, 2012

I was pleased. Everyone was very professional       
Thursday, April 12, 2012

Everything went well she directed my call and she even stood on the line with me until my call was handled which was very good.           
Thursday, April 12, 2012

I was satisfied.           
Thursday, April 12, 2012

She did her job fast and gave me the number that I was looking for.           
Thursday, April 12, 2012

I always call and I love Philly 311. Every time I call I am very much satisfied and I am grateful for having this service available to me.          
Thursday, April 12, 2012

I always call and I am always satisfied.         
Thursday, April 12, 2012

I always call 311 and it’s always good.          
Thursday, April 12, 2012

The workers are very knowledgeable. They gave me way more information that I would expect to get from an information center. I was very much satisfied.          
Thursday, April 12, 2012

The person that I spoke to was very nice and tried to help me the best that she can.         
Thursday, April 12, 2012

It was fine.      
Thursday, April 12, 2012

The service was excellent!    
Thursday, April 12, 2012

I Love 311!!! I have been calling so much lately because they just have so much useful information.       
Thursday, April 12, 2012

She was very helpful getting me what I needed.       
Thursday, April 12, 2012

Everything was good.
Thursday, April 12, 2012

It went well.    
Thursday, April 12, 2012

It was great they gave me the number I needed and they even transferred me so I was very much satisfied.       
Thursday, April 12, 2012

You guys are doing a good job. I really appreciate the service, and I hope that you continue to improve.   
Friday, April 13, 2012

The agent gave good service.           
Friday, April 13, 2012

All was well    
Friday, April 13, 2012

They were excellent. Make sure that you tell them that I said "Excellent".    
Friday, April 13, 2012

Very nice and helpful  
Friday, April 13, 2012

It was good. Thank you!         
Friday, April 13, 2012

Everything was fine, and she was very polite.           
Friday, April 13, 2012

I was very pleased with the call. He was nice and knowledgeable.  
Friday, April 13, 2012

I am satisfied. She did email me the confirmation number, and hopefully now someone will be out to clean up the graffiti.
Friday, April 13, 2012

She was very polite and courteous. She transferred me to a few numbers and waited to see if I got an answer. She even gave me a few numbers for me to call at a later time. 
Friday, April 13, 2012

On a scale from one to ten it was a ten. She answered every question perfectly. She even answered some questions before I asked them.         
Friday, April 13, 2012

Very satisfied!
Friday, April 13, 2012

I love .311 but I just really dislike the introductory recording in the beginning.          
Friday, April 13, 2012

I'm satisfied with Philly 311. I'm just not satisfied with some of these other departments like: the Streets department or Police, because they haven't resolved any of my complaints.     
Friday, April 13, 2012

She was able to get in contact with the DHS worker that she was looking for.        
Friday, April 13, 2012

I'm pretty sure that they got all the information that they needed.     
Friday, April 13, 2012