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Welcome to Philly311

Click the play button below to view Mayor Nutter's Announcement of Philly311



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Service Requests Mobile App

3-1-1 (215-686-8686) is the only number you need to call when you need information or help from the City of Philadelphia. It will revolutionize the way you get information from your City government.


Philly311 will help eliminate the need to sort through the 500 phone numbers and hotlines available to contact the City government. You can always call 3-1-1 and a customer service specialist will connect you to the information and services you need.

What's HOT Right Now graphic
What's HOT Right Now

Top 10 Service Request Updated February 26, 2013

    1.) Maintenance Residential
    (Interior or exterior code violation of residential building)
    2.) Abandoned Automobile
    (Vehicle on city street with expired registration or undrivable)
    3.) Street Light Outage
    (Street Light bulb replacement)
    4.) Vacant House
    (Code violations at residential vacant lot)
    5.) Graffiti Removal
    (Graffiti on building or other permanent surface)
    6.) Illegal Dumping
    (Dumping of trash in street or public area)
    7.) Rubbish Collection
    (Missed recyclable collection (to be submitted only after 7pm on trash day)
    8.) No Heat (Residential)     
    (Residential building without required heating)
    9.) Sanitation Violation
    (Trash put out too early or other violation of sanitation code)
    10.) Traffic Signal Emergency
    (Traffic signal bulb out or dysfunctional)