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FAQ's

Below you will find some of Philly311’s most asked about items. If you have any further questions about the items below, or would like to place a service request,  please contact us on social media, through email (Philly311@phila.gov), by dialing 3-1-1, or through our walk-in center. You can also use our Knowledge Base to browse topics and popular articles concerning your 311 based questions.  To learn more about Philly311 visit our YouTube page.

Service Request FAQ

Information Request FAQ