Philly311 - Ask A Question

Ask A Question

A wealth of information is available in the "Find an Answer" section of this website. If you do not see what you are looking for, feel free to send us an e-mail here or to philly311@phila.gov

1. Customer Information

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2. Description

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Description:

Contact Information

Phone:
3-1-1
(215) 686-8686 *

* For those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia

Phone Directory:
click here for the City's Online Phone Directory

Calls Accepted:
Monday - Friday
8am-8pm

Closed
Saturday, Sunday, and Holidays

Location:
Walk-In Office
City Hall
Room 167
Philadelphia PA 19107

Walk-In Office Hours:
Monday - Friday:
9am - 5pm

Our Staff is Here to Help

You Asked:

What is the difference between a pothole, ditch, and cave in?

Answer:
A pothole is irregular in shape and may be up to ten (10) inches deep, while a ditch is a rectangular or square shaped cut out used by contractors and utilities to access underground pipes and cables, and a cave in is a "sinking" of the road due to undermining.