What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
|---|---|
|
ohs |
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| Phone |
(215) 232-1984
help a person on the street
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| Social |
Announcements
OHS seeks proposals for City-leased multipurpose shelter site operations
The Office of Homeless Services, in coordination with the Office of Emergency Management, is seeking proposals for the operation of a multi-purpose shelter site with a maximum of 92 beds. The location will be provided by the City of Philadelphia.
Recommended pre-proposal meeting |
A virtual pre-proposal meeting will occur on Monday, November 3, 2025, at 9:30 a.m. Local Philadelphia Time.
Mandatory pre-proposal site visit |
A site visit will take place at 220 N. Broad St. on Tuesday, November 4 at 10 a.m. Philadelphia time. It is mandatory that a representative of the proposing agency participate in the site visit.
Organizations must pre-register for the pre-proposal site visit via this 220 N Broad Sign Up link.
Proposal application deadline |
No later than 5 p.m. Local Philadelphia Time on Tuesday, December 2, 2025.
RFP, application instructions, and pre-proposal meeting registration information |
Visit e-ContractPhilly to read RFP 21251015160338 in its entirety
Questions?
Direct any questions about RFP 21251015160338 to Diana H. Rivera, Contracts Administrator.
New! OHS RFP for Winter Initiative beds at current City-leased site
The Office of Homeless Services (OHS) has posted a new request for proposals for nonprofit or for-profit organizations that can provide and operate 150 beds within the period of December 1, 2025 (or later) through April 30th, 2026 (or later, funding permitted), in an existing City-leased location, 600 E. Luzerne St., Philadelphia, PA 19124 for its Winter Initiative. The initiative’s goal is to increase bed capacity during the winter months for people experiencing homelessness who sleep outdoors.
Application deadline
No later than 5 p.m. local Philadelphia time on Nov. 14, 2025.
How to apply
Read RFP #21251014142900 in its entirety and the application instructions.
Questions
Direct all questions about RFP 21251014142900 to Contracts Administrator, Diana H. Rivera.
