What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
|---|---|
|
ohs |
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| Phone |
(215) 232-1984
help a person on the street
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| Social |
Announcements
OHS declares Code Blue effective 3 p.m. on Sunday, 2/22.
The National Weather Service forecasts precipitation with temperatures below 32 degrees. Wind chills below 20 degrees will follow. Due to these anticipated winter weather conditions, the Office of Homeless Services will declare a Code Blue beginning at 3 p.m. on Sunday, February 22. It will end on Wednesday, February 25 at 9 a.m.
Anyone who is experiencing homelessness may visit a City intake center for shelter placement.
- To get help for someone living or sleeping outside, call the Homeless Street Outreach Hotline: (215) 232-1984.
- For behavioral/mental health concerns, call 988.
- Call 911 if there is a medical or other emergency.
- For all other issues or concerns, call 311.
