Performance Management and Accountability (PMA)

Welcome the PMA home page. PMA became a division in January 2009 and we are are charged with developing a system by which DHS can monitor service delivery to the children and families entrusted to its care. We are divided in five separate but interrelated units:

  • Provider Relations and Evaluation of Program (PREP), which is responsible for referral, monitoring and improvement of both compliance and quality of our contracted provider community.
  • Performance Management, which is responsible for measuring and monitoring overall agency performance.
  • Quality Improvement, which is responsible for Quality Service Reviews, periodic caseload audits, the visitation verification, and client satisfaction surveys.
  • Data Information and Management, which is responsible for data integration and data analysis used to support the work of the Department as a whole.
  • Special Initiatives, which is responsible for facilitating state and federal mandates and interacting with outside stakeholders.

We are committed to supporting DHS efforts to ensure safety, permanency and well-being for all of our clients. We hope you will check this site often for updates on our work.

IHPS Ranking FY 11
TFC Ranking FY11
PBC Ranking FY11

PBC & TFC Provider Rankings