Improving Outcomes for Children (IOC)

IOC is the Department of Human Services’ (DHS) community-based approach to providing child welfare services. IOC delivers each family in our care one plan and one case manager, with services in the community.

The major priorities of IOC are to have:

  • More children and youth maintained safely in their own homes and communities.
  • More children and youth achieving timely reunification or other permanence.
  • A reduction in the use of congregate care.
  • Improved child, youth, and family functioning.

IOC is a partnership with Community Umbrella Agencies (CUAs), who are private providers. Every family involved with DHS gets a CUA case manager. Six organizations operate CUAs in 10 regions throughout Philadelphia. CUAs manage the day-to-day care of families, and DHS operates the Philadelphia child abuse hotline, conducts investigations, and helps children whose parental rights have been terminated find safe and loving homes. DHS also monitors CUAs for quality of service.

Find the CUA in your neighborhood.