We’ve seen a large number of anonymous submissions with inappropriate content. To help protect our system and our staff, requests in our mobile app and web portal will be marked as private until they are reviewed.
To view and track the cases you submit, we recommend creating an account. An account allows you to easily see updates and follow the progress of your requests.
Thank you for your understanding as we work on a long-term solution.
To view and track the cases you submit, we recommend creating an account. An account allows you to easily see updates and follow the progress of your requests.
Thank you for your understanding as we work on a long-term solution.
What we do
The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application.
We will get your request to the right department such as Department of Streets, Office of Clean and Green Initiatives, Licensing and Inspections, Parks & Recreation, and more.
We will update you as the situation changes. Together, we develop valuable insights that help improve our city.
Philly311 can help you:
- Submit a service request or report an issue.
- Track status updates for requests you submitted.
- Look at nearby community requests.
- Find frequently asked-for information.
Philly311 contact center
The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re outside of Philadelphia, call (215) 686-8686.
Connect
| Address |
City Hall
Philadelphia, PA 19107 |
|---|---|
| Phone |
(215) 686-8686
(outside Philadelphia)
|
