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Welcome to Philly 311


Track a Service Request

Enter a 311 case number to see the status of your request:

Get Answers

Directory Assistance »
example: What's the number for my local police station?

City Government Information »
example: What day will my trash be picked up?...
When is the WAWA Welcome America Celebration?

For Emergencies Dial 9-1-1.

What is 311?

Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center that is accessible to all residents, businesses and visitors. Serving as the gateway to City government information such as how to start a business, your local police district, your trash and recycling collection day, how to get a smoke alarm, etc. and requests for services including broken traffic signals, pothole repair or other street defects, graffiti removal, report of abandoned vehicles, unsafe/improper residential maintenance conditions, complaints, etc.

Requests for service through 311 generally have expected timeframes for action and/or resolution. This information is provided by the 311 Agent and is available on the mobile app. When submitting a request for service you will be provided with a reference number to track the status of your request at your convenience by calling our Call Center, via our website and the mobile app if you are a registered user (the website and mobile app are accessible 24 hours a day).

How to contact 311?

We make it easy for you to contact us using the method that is most convenient for you.

Phone:

Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. Our Call Center is open Monday-Friday from 8am-8pm excluding City holidays.

Mobile App:

Download our free mobile app from the app store via your smart device (phone, tablet, etc.). The first civic engagement app to offer language translations; 16 of the most popular languages spoken in Philadelphia.

Social Media:

Ask a question or submit a request using Facebook or Twitter.

Email:

Send your inquiry or request from your email to Philly311@phila.gov.

Walk in Center:

Prefer face-to-face contact, our Walk in Center is open Monday-Friday from 9am-5pm excluding City holidays.


What is Philly311?