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Welcome to Philly 311

Creating a Welcoming and Connected City: The Philadelphia Experience

Local government executives and managers must have a tremendous breadth and depth of knowledge in order to do their jobs on a daily basis. They work hard to keep up with all of the many hot topics that come and go depending on the needs and interests in the field.
One topic, however, continues to be a mainstay for the profession is customer service. How do we as local government officials deliver services in a customer-friendly manner? Read more.
For Emergencies Dial 9-1-1.

What is 311?

Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center that is accessible to all residents, businesses and visitors. Serving as the gateway to City government information such as how to start a business, your local police district, your trash and recycling collection day, how to get a smoke alarm, etc. and requests for services including broken traffic signals, pothole repair or other street defects, graffiti removal, report of abandoned vehicles, unsafe/improper residential maintenance conditions, complaints, etc.

Requests for service through 311 generally have expected timeframes for action and/or resolution. This information is provided by the 311 Agent and is available on the mobile app. When submitting a request for service you will be provided with a reference number to track the status of your request at your convenience by calling our Call Center, via our website and the mobile app if you are a registered user (the website and mobile app are accessible 24 hours a day).

How to contact 311?

We make it easy for you to contact us using the method that is most convenient for you.


Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. Our Call Center is open Monday-Friday from 8am-8pm excluding City holidays.

Mobile App:

Download our free Mobile App from the app store via your smart device (phone, tablet, etc.):

The first civic engagement app to offer language translations; 16 of the most popular languages spoken in Philadelphia.

Social Media:

Ask a question or submit a request using Facebook  or Twitter.


Send your inquiry or request from your email to

Walk in Center:

Prefer face-to-face contact, our Walk in Center is open Monday-Friday from 9am-5pm excluding City holidays.

What is Philly311?