Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. You can reach our customer service team on the phone from 8 a.m. to 8 p.m. Monday through Friday.
Our Walk-in Center is open Monday-Friday from 8:15AM-4:15PM excluding City holidays. You can find us in Room 167 of City Hall, located at Broad and Market Streets. The closest entrance to 311 is on the West side of City Hall.
Download our free Mobile App to:
- Report an issue or a submit a service request
- Track status updates for requests you submitted
- Look at nearby community requests
- Look up frequently asked information
- Find property history information
- Use our language translation to submit and track requests in 6 of the most popular languages in Philadelphia
The first civic engagement app to offer language translations; 6 of the most popular languages spoken in Philadelphia.