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City of Philadelphia

Welcome to Philly 311

For Emergencies Dial 9-1-1.

Philly311’s mission is to provide direct access to city government information and services while delivering world-class customer service. When you submit a service ticket we aim to deliver you timely updates and accurate information. By working closely with city departments, we develop valuable insights that help to improve our city.  

You can submit issues twenty-four-seven  via our web page or mobile application. You can also reach our customer service team from 8am to 8pm by calling our center Monday through Friday. And of course we love to hear from you on our social media channels or email us at


Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. Our Call Center is open Monday-Friday from 8am-8pm excluding City holidays.

Mobile App:

Download our free Mobile App to:

  • Report an issue or a submit a service request
  • Track status updates for requests you submitted
  • Look at nearby community requests
  • Look up frequently asked information
  • Find property history information
  • Use our language translation to submit and track requests in 6 of the most popular languages in Philadelphia

The first civic engagement app to offer language translations; 6 of the most popular languages spoken in Philadelphia.

Walk in Center:

Prefer face-to-face contact, our Walk in Center is open Monday-Friday from 9am-5pm excluding City holidays.