What is 311?
Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center that is accessible to all residents, businesses and visitors. Serving as the gateway to City government information such as how to start a business, your local police district, your trash and recycling collection day, how to get a smoke alarm, etc. and requests for services including broken traffic signals, pothole repair or other street defects, graffiti removal, report of abandoned vehicles, unsafe/improper residential maintenance conditions, complaints, etc.
Requests for service through 311 generally have expected timeframes for action and/or resolution. This information is provided by the 311 Agent and is available on the mobile app. When submitting a request for service you will be provided with a reference number to track the status of your request at your convenience by calling our Call Center, via our website and the mobile app if you are a registered user (the website and mobile app are accessible 24 hours a day).
How to contact 311?
We make it easy for you to contact us using the method that is most convenient for you.
Dial 3-1-1 or for those with VOiP (Voice over Internet Protocol) and for calls from outside of Philadelphia dial 215-686-8686. Our Call Center is open Monday-Friday from 8am-8pm excluding City holidays.
Download our free mobile app from the app store via your smart device (phone, tablet, etc.). The first civic engagement app to offer language translations; 16 of the most popular languages spoken in Philadelphia.
Ask a question or submit a request using Facebook or Twitter.
Send your inquiry or request from your email to Philly311@phila.gov.
Walk in Center:
Prefer face-to-face contact, our Walk in Center is open Monday-Friday from 9am-5pm excluding City holidays.