Due to extremely hot weather, the City is implementing a Heat Health Emergency. You can find Cooling Centers, pools, spraygrounds, recreation centers, libraries with extended hours, and older adult centers on our interactive map. For help call the heatline at (215) 765-9040.
In effect: noon on Wednesday, July 17 to 11:00 p.m. on Monday, July 22

Birth, marriage & life events

Ask the DHS Commissioner’s Action Response Office (CARO)

If you have questions, concerns, or complaints about any Department of Human Services (DHS) service you have experienced, contact CARO.

Who

The Commissioner’s Action Response Office (CARO) responds to individuals who have questions, concerns, or complaints about any services provided by DHS or it’s contracted providers, which includes our Community Umbrella Agencies (CUAs).

CARO provides:

  • Help in understanding general DHS policies and procedures
  • Support in addressing problems regarding a DHS case.
  • Assistance in addressing complaints about a DHS, CUA, or other provider.

How

If you have a question, concern, or a complaint, please contact CARO at (215) 683-6000 or dhscaro@phila.gov.


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