What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
|---|---|
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ohs |
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| Phone |
(215) 232-1984
help a person on the street
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| Social |
Announcements
OHS declares Code Red effective 7 a.m., Thursday, Aug. 6
Because the National Weather Service has forecasted a heat index of 95 degrees and higher for more than three consecutive days, OHS will declare a Code Red beginning on Thursday, August 6, at 7 a.m. until further notice.
Outreach teams will continue to travel throughout Philadelphia carrying extra water and ice, offering people they see living on the street shelter, homelessness-related services, and transportation to cooler indoor spaces.
If you see someone who appears to be living outside, call the City’s Homeless Street Outreach Hotline, (215) 232-1984 to get them help.
