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What to do

What to do

Several services in the Philadelphia Tax Center do not require an account. You can start using them right away. But to take advantage of most new services, you will need to log in with a username and password.

If you have an existing tax account

Anyone with an existing City tax account must create a username and password to use the Philadelphia Tax Center to file returns and manage the account(s). The full process requires us to send you a physical letter in the mail, and may require a week or more to complete.

These are the steps you should follow:

1. Update your mailing address with the Department of Revenue.

If you are sure that we have your correct mailing address on file, you can skip this step.
If your mailing address with us is incorrect, you will not receive the letter that will allow you to access the Philadelphia Tax Center. Call (215) 686-6600, or complete and mail in a tax account change form, to update your address.

2. Create a username and password.

Go to the Philadelphia Tax Center’s homepage. Under the “Existing taxpayers” panel on the left side of the Philadelphia Tax Center’s homepage, select “Create a username and password.” The site prompts you to:

  • Provide your Social Security number (SSN) or federal Employer Identification Number (FEIN). The SSN or FEIN you provide must match the information we have on record.
  • Provide some contact information.
  • Create a username and password (save these, you will need them in the next step).

3. Request a verification letter.

Return to the homepage. In the top right, enter your username and password in the fields provided, and select the blue “Log in” button.

Download the Google Authenticator app to complete the two-step authentication setup. Follow the steps to Request an Access Letter.

Once you select Submit, The Department of Revenue sends a physical letter to your address on file. If your address on file is incorrect, you will not receive this letter and will be unable to use the Philadelphia Tax Center. While the wait can be a burden, we do this to keep your tax and personal information safe.
Until you receive your letter, you can’t view your account(s) or file a return.

4. Log in to your account.

Once you’ve received your letter in the mail, return to the Philadelphia Tax Center’s homepage. Your one-time-use Letter ID is printed on the letter.

On the top right of the homepage, enter your username and password in the fields provided, and select the blue “Log in” button.

In the “Verify access letter” webpage, enter your Letter ID, and select “Submit.” You now have access to your accounts.

I will take at least one week between when you first create a username and password and when you can file a return for the first time. If it is your payment due date and you are waiting for an access letter to arrive in the mail, pay your tax electronically in the Philadelphia Tax Center as a guest. To pay as a guest, select one of the options under the “Payments” section of the homepage.

If needed, you can continue filing tax returns on our old eFile/ePay website for several months after November 2021. But you must pay all taxes through the Philadelphia Tax Center after that date, even if filing your return on the old site.

You can use the Philadelphia Tax Center if you have at least one account for any of these tax types:

  • Business Income and Receipts Tax
  • Net Profits Tax
  • School Income Tax
  • Wage Tax
  • Earnings Tax
  • Liquor Tax
  • Beverage Tax
  • Tobacco Tax

If you are a third-party tax professional, you can create a username and password for the site without being an active taxpayer in Philadelphia. Third-party tax professionals must request account access from the taxpayer to file, view, and pay returns on their behalf.

What happens to your old tax account numbers

Your existing Philadelphia taxpayer identification number is changing from seven digits to 10 digits. It will be the same number, with three zeros added at the beginning. For example, if your previous number was 1112223, your new number will be 0001112223.

We are calling your unique, account identifier a Philadelphia Tax Identification Number, or PHTIN.

Taxpayers will have a new, unique number for each of their accounts. Accounts will no longer share numbers.

If you are a new taxpayer

If you do not have an existing City tax account, the following instructions are for you.

1. Start registration.

Under the “New taxpayers” panel on the middle of the Philadelphia Tax Center’s homepage, select “Register a new taxpayer.”

To start, the site asks if you are a tax professional registering on behalf of a client. If you are, select “Yes.”

Everybody else should select “No.”

2. Answer questions and provide information.

The site asks you to answer a series of questions to help guide your registration process. Be ready to provide:

  • Your entity type and business structure.
  • The Philadelphia tax types you expect to file and pay.
  • Contact information.

Follow the on-screen prompts to complete registration. The last step is to create a username and password.

3. Use your account.

As a new taxpayer or tax professional, you will not receive a verification letter in the mail. Use your new username and password to log in to your account and start using the Philadelphia Tax Center immediately.

Registering a disregarded entity

Currently, you can’t completely register a disregarded entity in the Tax Center on your own. We are aware of this limitation, and are working to make the full online registration process possible. As soon as we have detailed instructions for the process, we will publish them as part of this guide.

In the meantime, if you need help setting up a disregarded entity:

  • Call (215) 686-6600, and press 0.
  • Email revenue@phila.gov (add Disregarded Entity in the Subject), or
  • Make an appointment to see us in person by calling the number above, and press 3.

Online services that do not require an account 

You can take advantage of several services on the Philadelphia Tax Center without signing in to an account.

You do not need a username and password to: 

Make a payment by eCheck or credit card

To make a payment, you need to know your FEIN, SSN, or Philadelphia tax ID number (PHTIN). You can also use the Letter ID found on the payment voucher of the letter or bill you received.  

To get started, see the “Payments” panel on the right side of the homepage. Choose your preferred payment method, and follow the on-screen prompts to complete your payment. Use eCheck for free. Payments with a credit card come with a service fee.

Request a refund

To request a refund, you need to know your FEIN, SSN, or PHTIN. You will also need to provide your mailing address, W-2 information, and Compensation/Sales/Expense information.  

To get started, see the “Refunds” panel on the lower-left side of the homepage. Follow the on-screen prompts to complete your refund request. 

Once you submit your refund request, the Department of Revenue will review it. At this time we cannot provide status updates on refund requests until we’ve issued a check. The normal processing time is six to eight weeks. 

Respond to other letters sent by the Department of Revenue

To respond to letters from Revenue, you need the Letter ID, which was printed on the letter you received from us in the mail.  

To get started, see the lower-middle “Submissions” panel on the homepage. Then, select “Respond to a Letter,” and enter your Letter ID. Follow the on-screen prompts to respond to the letter that we sent you.