Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe. If you see someone who needs shelter, call (215) 232-1984.
In effect: 3:00 p.m. on Friday, Jan. 14 until further notice

COVID-19 vaccine

The vaccine is now available for everyone 5 and older! Get your children vaccinated today. Find a City-run vaccine clinic or partner vaccine clinic to protect yourself and your loved ones. If you have questions about vaccination, call (215) 685-5488.


Department of Streets

1401 John F. Kennedy Blvd.
7th Floor
Philadelphia, PA 19102-1676

Service requests

Contact 311 for all service requests.

Sanitation convenience centers

Use the recycling and donations map to find the phone numbers, locations, and hours of sanitation convenience centers.


Philadelphia More Beautiful Committee


Media inquiries

Crystal Jacobs Shipman

Keisha McCarty-Skelton


City Plans

Right of Way

Solid Resources Unit

For questions about how to pay the Refuse Collection Fee.

Partner contacts

PennDOT maintenance hotline

For state-maintained routes in Philadelphia.

SEPTA customer service

For issues related to trolley track areas (inside the tracks and 18" on either side).

Snow emergency route towing

To locate a vehicle towed from a snow emergency route during a declared snow emergency.