If you have a complaint or concern about DHS and its operations, call the Commissioner's Action Response Office (CARO) at 215-683-4DHS or click on "Suggestion Box" on the website. You will be contacted by a DHS representative within two working days. The representative will acknowledge receipt of the complaint and may collect more information. We will attempt to resolve all complaints within two calendar weeks.
If you have a complaint or concern about a specific DHS case, please contact the social worker and/or their chain of command (supervisor, administrator, director).
By working together, we can make Philadelphia a safer place for all children!